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“Beyond Expectations” 5 of 5 stars
Review of Crowne Plaza Hotel Paramus

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Crowne Plaza Hotel Paramus
3.0 of 5 Hotel   |   601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)   |  
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Ranked #2 of 5 Hotels in Paramus
Chatham, New Jersey
1 review
1 helpful vote 1 helpful vote
“Beyond Expectations”
5 of 5 stars Reviewed January 20, 2014

I can't say enough about this hotel, we were there with 3 young children and they went out of there way to be helpful. The front desk people were phenominal especially Maggie and Jose. We needed to switch hotels at the last minute, arrived bags in tow, and were accomodated very quickly, rate was better than expected, rooms were immaculate and comfortable. Never stayed at CP before but definitely will again.

Room Tip: We had 1 room in the 1st floor and 2 on the second and both were good.
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, January 23, 2014
Dear ChathamTraveler127, THANK YOU so much for your wonderful review of our hotel, The Crowne Plaza Paramus! I couldn't agree more with your statements regarding Maggie & Jose! They are both amazing and they truly love taking care of our guests.
I hope that if your travels bring you back to Paramus, NJ that I will have the opportunity to welcome you back!
Thanks again for taking the time to share your experience!!
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216 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Teaneck, New Jersey
1 review
4 of 5 stars Reviewed January 14, 2014

The location was good, it's very close to the Paramus Park mall, and the staff was great from Maggie, & Jose, and the rest of front desk, to the entire staff in the breakfast cafe had a great stay, and there is a bonefish grill restaurant in the lobby of the hotel, we ordered from there my food was not good my hotel stay was great. Would return when I come back to the area.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, January 23, 2014
Dear Beauti-Full-Brows, thank you so much for taking the time to write such a nice review regarding your stay. I will share your kind words with Maggie & Jose! I know they will appreciate it as much as I do. I am sorry you experience with Bonefish Grill was not as great as your hotel stay!!
I look forward to having the chance to welcome you back!
Thanks again for taking the time to share your great experience at The Crowne Plaza Paramus!
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Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 13, 2014

Spent one night at the CP in Paramus this past weekend. I have to say the front desk staff was wonderful. We got stuck in a bad rainstorm and made a last minute decision to stay over rather than drive the three hours home. They were so welcoming and gave us a great rate. Breakfast was average at best. The room was nice and well appointed but the bathroom needed a little attention. Overall, would definitely stay there again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, January 23, 2014
Dear Cliffsideinn, thank you so much for your review! I appreciate the time you took to share your experience! I am so happy to hear that you found our staff to be wonderful & welcoming! We take great pride in trying to make everyone feel at home and it appears that in your case, we succeeded!!
I hope that if your travels bring you here again the weather will be better!
Thanks again for sharing!
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Herndon, Virginia
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 26, 2013

My husband and I stayed here while we were visiting family last week. From the outside, this hotel looks a little outdated. The inside has been through an obvious renovation though. Due to some traffic, we arrived at about 1AM; the front desk representative was very prompt and attentive.

The layout of this hotel is a little odd. Instead of building up, they built out, so our room (139) was on the complete other end of the hallway. It felt like we walked down a football field to get there. Thank goodness there was an external door down there so we could park at that end the rest of the time.

When we got to our room, it smelled like it had been freshly painted, which wasn't bothersome. We just noted that something must have been renovated recently. I decided to soak my feet in the tub, and noticed that tons of white particles were in the water. My husband determined that they must have already been in the tub, because nothing was coming out of the water. It looked like pieces of dried caulk. After we showered the next morning, the tub was cleaned out. It was just shoddy work on the part of the maintenance team that they didn't clean it out.

Another note regarding the bathroom was that the toilets have zero water pressure. We always held our breath hoping that it would really flush. The handle didn't even feel like it was connected to anything internally. The second night we were there, the moment of truth finally came and we had to request a plunger because the toilet wouldn't go down. Instead of just delivering a plunger (other hotels have simply dropped it off), they had their maintenance guy come inside our room and plunge it himself, which was awkward for us (and it seemed awkward for him).

All in all, it was an ok site. The pillows were incredible. Our heater didn't seem to work on the "auto" setting. But considering that there weren't amenities like a microwave or mini fridge, we probably wouldn't stay there again. It definitely seemed like a 90's conference venue that has been internally renovated.

Room Tip: Ask for a room near the lobby. It's a long haul to rooms at the other end, and I prefer to park...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, January 5, 2014
Ashley, thank you for taking the time to write a review of your recent stay at our hotel. I certainly appreciate your constructive criticism as it helps as we continuously strive for improvement. I have spoken with our maintenance team to ensure that they clean up after themselves better. Thank you for your kind comments regarding the service you received from our front desk & maintenance associates. We take all comments to heart and use them to help us imporove.
Thanks again for taking the time to share your experience.
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Simsbury, Connecticut
Top Contributor
126 reviews 126 reviews
47 hotel reviews
Reviews in 71 cities Reviews in 71 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 24, 2013

Normally we stay at the Holiday Inn express had to come for a funeral and the price was good. We received really good customer service, was upgraded to a free breakfast buffet for three days.

The hallway is dark and gloomy does not have a feel of a real crown plaza. The room was ok. Some of the furniture was worn. There was a light fuse problem in the bathroom. They did give us a refrigerator at no charge to use. The third iron worked great! Also the towel rack is behind the door - very inconvenient.

The breakfast choices were ok or you could have it delivered to your room at your convenience.

Remember they do not have an elevator. You can access the parkway just have .50 cents available each time.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Public Relations Manager at Crowne Plaza Hotel Paramus, responded to this review, January 2, 2014
Dear charlot,

Thank you for your recent correspondence on Tripadvisor. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced during your recent experience with us.

We are always pleased to receive areas for development of such a positive nature. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Crowne Plaza Hotel Paramus a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,

Brenda J.
Case Manager
IHGCare
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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 24, 2013

Stayed for two nights for business purposes. Rooms pretty basic and adequate, but service very good. Has all the amenities required and all staff extremely helpful. Can't go wrong! All areas very close by and hotel shuttle superb. For a short business stay, great!

Stayed December 2013, traveled on business
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Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, January 5, 2014
Natalie, thank you for your review! We're glad you enjoyed your stay and that you enjoyed the service levels our staff provided & the use of our local shuttle!
Thank you for sharing your positive experience!
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Hinckley, United Kingdom
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 15, 2013

this hotel was in a great location for me in Bergen.

hotel staff were extremely friendly and room was fine (not old, not new/fresh).

price was great

however car park after 5pm gets full very quickly, yet the hotel didn't feel that busy?

the bar restaurant on site ('Bonefish' was great...especially the staff)

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maureen M, General Manager at Crowne Plaza Hotel Paramus, responded to this review, December 16, 2013
Thank you for taking the time to write such a nice review of your stay. I am very happy that you enjoyed your stay and that our location was convenient for you. I am delighted that you found our staff & the Bonefish staff to be so friendly! I am very proud of their committment to provide excellent customer service.
Again, thank you so much for taking the time to share your experience. I hope that if your travel brings you back to Bergen County that we will have the pleasure of seeing you again. Happy Holidays!
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Additional Information about Crowne Plaza Hotel Paramus

Address: 601 From Road, Paramus, NJ 07652 (Formerly Radisson Inn Paramus)
Phone Number:
Location: United States > New Jersey > Paramus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Paramus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Hotel Paramus 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Crowne Plaza Paramus Park & its fabulous location, is situated in the heart of Paramus, the shopping Mecca of New Jersey, is within walking distance of Paramus Park Mall & surrounded by many major corporations & attractions. Our boutique style hotel offers a friendly, home away from home experience!The Crowne Plaza Paramus Park has easy access to the Garden State Parkway & the New Jersey Turnpike. Only 12 miles from exciting New York City & a short distance to the Meadowlands Sports Complex, Giants Stadium, the new Yankee Stadium & Woodbury Commons Outlets! In addition, Newark Liberty & La Guardia airports are only about 25 miles from the hotel. You re at the heart of everything, shopping, dining, entertainment & the arts.You ll have room to work, relax & make the most of your day. Amenities such as high speed internet, work center, plush towels & luxurious bedding mean every night is a great night & every day starts right.Our Bonefish Grill serves dinner & room service daily. Enjoy modern interpretations of market fresh fish, grilled specialties & big city cocktails in a rich, sophisticated ambiance. Our new Crowne Cafe offers an extensive, delicious breakfast daily in a modern Wi-Fi friendly space.Whether, you re here on business or taking in what Paramus & New York City have to offer, you ll find yourself surrounded by friendly faces working hard to deliver on the Crowne Plaza Promise! ... more   less 
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Also Known As:
Crowne Plaza Paramus
Paramus Crowne Plaza

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