Frankly, We chose the Crowne Plaza because it was one of the cheapest hotels in the area. We were in Paramus for a wedding reception. The hotel is pretty average, not luxurious, but it's cost effective, clean, has a decent room with a comfy bed. We didn't have high expectations due to the cost. Upon checking in, we were given a free goody bag consisting of snacks, wine and nuts which i thought was nice.
The Crowne Plaza gets four stars from me because of their customer service. Upon checking out, I forget to pack my jacket and only realized it was missing when I was on my way to the airport. When I called the CP to report it, the receptionist transferred me to house keeping immediately. House-keeping were super responsive and within two days, they had found my jacket in the closet, packed it in a box and fedexed it to me without delay. I received it within a week and was extremely grateful.
if I am ever in the area again, I will use this hotel