Stayed here for 2 nights on a weekend; booked rooms through Hotwire (would NOT recommend) and as a result, reservation was screwed up. When I checked in at midnight, the desk clerk made every attempt to be helpful but when I called back the next day to try to straighten out the reservation, the desk clerk was not at all helpful and apparently lied to me. A phone call to the hotel manager resolved the problem eventually but no attempt was made to offer service recovery. Hotel is older and rooms could use a face lift. On the positive side, hotel was clean, quiet, and safe. Towels were very fluffy which was a nice treat. Bed was comfortable. Check in staff person was friendly. On the negative side: Room was small with no amenities such as a fridge or microwave though there was a coffee maker. Alarm clock did not work; instructions next to clock were for a completely different clock. Air conditioning unit is so loud that you have to choose between sleeping or being comfortably cool. Despite being non-smoking, the room smelled of stale smoke and bleach. Bathroom fixtures worked poorly i.e. toilet didn't flush unless you held the flusher down for a minute or so. Shower faucet leaked but on the other hand, water pressure was good. Coffee in room was is unpalatable Finally, this hotel does not offer complimentary breakfast. In this day and age, when almost every other hotel does, I can't imagine why the Crowne Plaza does not offer at least a complimentary continental breakfast. I won't be staying here again.