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“Nice for price” 4 of 5 stars
Review of Holiday Inn Express Paramus

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Holiday Inn Express Paramus
2.5 of 5 Hotel   |   50 Rte 17 North, Paramus, NJ 07652   |  
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Ranked #4 of 5 Hotels in Paramus
GreenLeadersBronze level
San Juan, Puerto Rico
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Nice for price”
4 of 5 stars Reviewed May 24, 2013

We stayed there as part of a east side road travel. Our experience was nice. Good room, bed is firm and comfortable, also the pillows. The hotel is centrally situated and includes breakfast. The only setback there was a night time desk staff. He was disagreeable and impolite; too busy doing nothing. The rest of the staff was very good. We traveled by car everyday to NY, about half hour. Many restaurants and stores around.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    33
    41
    24
    3
    6
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35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Staten Island, New York
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 29, 2013

We stayed one Saturday night while over at a dance competition in Hackensack. Desk staff was quite pleasant as we arrived around 12:30 to check in. The hotel inside and outside was clean and the landscaping was kept up. The room was fairly large, very clean and I didn't find anything to complain about. The beds were actual queens and not full sized. Mattress was comfortable, the pillows were a little lumpy but I slept pretty good. Besides on on the desk, we had 2 extra outlets on one wall. conveniently next to a small table that could hold our electronics. Our TV did work, but we barely used it anyway. Unfortunately we didn't have enough time in the morning for breakfast, but it looked like they had out a decent variety of breakfast danish, cereals, scrambled eggs and sausage. I did grab some coffee and a cinnamon danish which were both really good.

This hotel is not overly modern, but I didn't need it to be in order to serve our needs. We've stayed in a good number of hotels while traveling for competitions, and I wouldn't hesite to book this hotel, or any other Holiday Inn Express again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Albany, New York
Top Contributor
133 reviews 133 reviews
11 hotel reviews
Reviews in 40 cities Reviews in 40 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed April 25, 2013

We stayed at this hotel because of location and past experiences at Holiday Inn Express in other cities. From the start we should have been suspicious. The lobby was small & dark although the staff was warm & welcoming. This hotel needs an overhaul. The beds were comfortable but carpets looked old and in need of a good shampoo. The bathroom was small but the shower was good. We also heard the traffic from our room. The breakfast was really not great. We won't return to this hotel, for sure. It will also make me investigate further Express bookings.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Express Paramus, responded to this review, May 9, 2013
Dear Sheila L,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation regarding the carpet and breakfast selection. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bella Vista, Arkansas
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 38 cities Reviews in 38 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

We arrived at the Motel just after a 16 hour grueling international flight on rocks for seats (Air India). Arriving at just after 12 they were not ready for customers as official check-in is the standard 3pm. Their pleasant response was "Please give us 20 minutes and we'll have your room. There is hot coffee in the breakfast room". They were better than their word. The room was ready, quiet as promised and in complete working order. The people care from the front desk to the people who keep the rooms in order. Parking was good even allowing me to parking my full size pickup truck. The only downside of location is that one can drive past it before finding it. It is the first turn-off after entering the 17 from the 4. Breakfast has all the normal continental fair plus good bacon, pancakes, hash brown patties and scrambled eggs; All good. We were so satisfied we stayed another night to recover from our journey.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 23, 2013

This is a old Holiday Inn Express. Rooms are not bad but but old style. Not enough outlets for today's electronics. The TV was nice when it worked. The front desk said it was since they changed to a new vendor for the TV. I think it was just the TV in my room since the TV in the breakfast area worked fine. No CNN channel in the room but it worked in the breakfast area. Had problem with drain and it finally got corrected but 2 days after I mentioned it. I guess I am use to having everything good at a Holiday Inn Express and this place just did not meet my expectations. On top of all that the price went from 123.00 a night to 133.00 a night. Lots of money for a place like this.

Room Tip: I don't know what room would be better since place is old.
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Paramus, responded to this review, March 10, 2013
Dear dotman60,

Thank you for taking the time to leave our property a review regarding your experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the room amenities and customer service received not being at par with your expectations. Your comments about the drain have been documented and will be forwarded to the appropriate departments for necessary actions.

Once again, thank you for choosing our hotel and we look forward to your future reservations.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland, USA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 22, 2013

I have stayed at this hotel twice for business trips in last couple of months and will continue to stay here. The staff is excellent and friendly. The hotel is clean and always quiet. The breakfast area is always stocked well and not crowded. I will stay at this hotel every time I am in the area!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simsbury, Connecticut
Top Contributor
126 reviews 126 reviews
47 hotel reviews
Reviews in 71 cities Reviews in 71 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stay at this hotel once or twice a year. The greeted us at the front desk with welcome back. We stayed 12-28 through the new year. The check-in was Wonderful we had just been rear ended from behind and had to have our car towed, and a taxi to the hotel. They gave us two priority welcome bags. They also gave us menus that provide delivery to the hotel.

We had a few issues and i'm pleased to say they rectified the situation immediately. The room was clean, and we were able to rest. The breakfast is not fancy but convenient.

They also have a brand new elevator so you can get to the second floor without stairs.

It's close to relatives in NJ and New York. We went to the new Barclay Center, what a treat. Brooklyn has an Amazing energy level, was glad they beat Cleveland.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Paramus

Address: 50 Rte 17 North, Paramus, NJ 07652
Phone Number:
Location: United States > New Jersey > Paramus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Paramus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Paramus 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Newly Renovated 100% non-smoking Holiday Inn Express is right where the action is in Paramus. Located on Route 17 North and is very close proximity to major highways like Route 4, Garden State Parkway, and I-80, the Holiday Inn Express is where you want to be, whether you are traveling for business or pleasure,or leisure in and around Paramus. New York City is only a few miles drive away from the Hotel. Hop on to the George Washington Bridge or take the Lincoln Tunnel and you are in the heart of Manhattan, New York City is the heartbeat. Shopping could never be closer: Garden State Plaza Mall, New Jersey is the largest and busiest Mall is across the street from the hotel. With over 300 stores, which include Macy s, J.C.Penney, Lord & Taylor, Nordstrom and Ikea to name a few,the mall is a major bus transfer point for New Jersey Transit Commuters. Bergen Mall is also minutes away. Throughout your stay you will enjoy our warm and professional hospitality. Start your mornings off with complimentary Express Start breakfast including hot items Take advantage of our free wireless & wired high-speed Internet. 32''LCD TVs, DVD players & refrigerators in all rooms. The hotel has free and ample parking spots. Please ask for our concierge service if you want to schedule a NYC tour. All our 89 rooms and lobby area are newly renovated.Come experience our Stay Smart hospitality. Enjoy our 24 hour fitness Center along with our Business Center. ... more   less 
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Also Known As:
Holiday Inn Express Paramus Hotel Paramus
Holiday Inn Paramus

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