We routinely rely on this Marriot hotel during our visits back to the U.S. Our trips generally coincide with medical care our son recieves in New York City. One of the advantages of this hotel is its proximity to Columbia Presbyterian in Manhattan, where we go.
Each time we have been at the hotel, I have found the rooms to be clean. The staff already knows to arrange for two joined rooms so our kids have their own space near ours. There are always cookies and juice waiting for them upon arrival, and the check in desk clerk sometimes slips in some packaged chocolate covered pretzels as well.
For convenience, I often order packages ahead of time to be delievered to the hotel to simplify packing for the kids. Each time, the hotel has held them for me and provided them to me at check in. When we arrive back at the hotel from a long day at the hospital, the staff helps provide dining options including take out menus. Local restaurants deliver directly to our room, which makes it easier after a long day.
We have eaten breakfast here before and thought it was good. The chef at the pancake station was thoughtful enough to make two special ones for my kids and bring them out to them, decorated and dripping with chocolate syrup. They were thrilled, of course. There are lots of dining options in easy driving distance as well.
Overall, i can understand the frustration some have with finding the hotel... I blame that more on e confusing system of highways in NJ. Everything merges at this hub that connects route 4, route 17, and the Garden state parkway. If you arent familiar with it, it can be frustrating. But once on 17, the Marriot sign is visible.
I think one of the nicest things about this hotel is the staff. I have found them all to be consistently friendly and thoughtful. They are so sweet to the kids.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for the review of our hotel. We are very happy that we are able to accommodate you and to keep your family comfortable during your trips to the area. I will certainly share your comments with our staff.
I am happy that you have been able to take advantage of some of the restaurants that deliver to the hotel. The hotel is within 5 minutes of dozens of wonderful restaurants, and most all of them do deliver frequently to our hotel. This is a great option for guests with children who prefer not to go out. Many of our guests will choose to eat in our lobby area, where there are plenty of tables that they are welcome to use for their meals.
Again, thank you so much for your review and we look forward to your next visit to our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.