My husband, daughter and myself stayed here from May 11, 2012 to May 13, 2012. The room was clean and spacious. The location was fantastic. We had a housekeeping issue regarding the comforter in the bedroom, but it was taken care of quickly and satisfactorily. The only complaint that I had was that the bed in the bedroom was very hard. Since the rooms are individually owned, I guess some things can vary. I stayed here several years ago, and the bed in that room was just fine. The room was very quiet, considering there were several events at the hotel that weekend. We did not use the restaurant. We enjoyed our stay and would definitely stay here again. It was off season for our stay, so the rate was decent.

My family and I recently stayed here and it was absolutely wonderful. The room was clean and well kept and the staff was so friendly. Anytime we needed something or had a question, the front desk manager, Colleen, was so helpful and eager to accommodate us. We will definitely be staying here again soon!

Stayed in a 2 bedroom that wasn't cleaned upon check-in. Ask staff back 3 times to clean without success. Bought our own cleaning supplies to clean entire suite. Broken dishwasher, windows which allowed noise in from the street, coffee pot, shower, tiles on floor, and more. The internet access was too weak to reach our room without any care of the staff. The room itself was so poorly maintained that we felt like we were staying at a road side motel and paying 4 star prices. The Hotel staff were poorly trained and the front desk staff were clueless. No consistancy with anything. At the time of check-out the front desk managers response, to our horrible 4 night stay, was that we could have left at any time. (memorial day weekend). Please listen to me, avoid the Flanders Hotel.

If you are booking the Lanai condos at the Flanders Hotel be careful! I booked a 3 bedroom unit with Patricia and she promised to email me the contract that afternoon. After 6 days of repeated phone calls (in which she promised each time to email me the contract within the hour) she finally confessed to me that she had doule booked the unit....and she only confessed this after I spoke with her boss directly to find out the "scoop" as to why I had not recieved my contract. She left us scrambling to find another 3 bedroom rental. If you do book with Patricia be sure to demand a contract ASAP before she finds a better deal and leaves you hanging!