Although my family has vacationed in Ocean City for years, this is the first time we've stayed at this hotel. It was pleasant surprise. All staff were pleasant and helpful from the time we arrived until after we left (they even mailed me my phone charger that I had left in the room). The room was immaculate and an abundance of fresh towels was supplied; the hotel mattress was the best I've ever slept on. The location is perfect; the ocean view from the dining room was appreciated; although the food was mediocre (and a bit pricey), the staff was excellent. The only disappointment was the lack of the morning newspaper (I read in another review on this site that it was supplied). Will definitely return to this hotel.