I hoped for a romantic weekend with a beautiful breakfast and surroundings as I frequently stay at bed and breakfasts. Our room was well appointed but the ac in window unit left a lot to be desired. It was installed without a screen and allowed Mosquitos to enter through air vents. I awoke with welts from bites on arms and legs. When I mentioned to the front desk they did not want to see " my injuries". It was a cold way to handle a difficult situation.
Breakfast is one choice, their choice or cold cereal. This is not normal for a $200 a night b n b.
Breakfast was a prefab egg dish baked in a pan..not the veggie frittata promised. Fruit was watery and tasteless.Wait staff were non English speaking exchange students from Turkey who did not even know how to pronounce the dishes. Snacks at 4 pm included chips and salsa from a jar and a weird concoction of pretzels Carmel and chocolate in a bar shape. The day before carrots and celery and salad dressing. Just very odd is my best description.
I did leave comments and hope they use these to improve the experience for other clients. I will not be back.
I left early the final day and did receive an email that the hotel would look into this
I should have ordered a mattress topper as it was a very hard mattress.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate input from guests. We have been providing Comment Cards – long before the existence of online reviews. Staff members also make an effort to speak with guests directly as to their comfort/ needs and are available until 9PM or 10PM nightly. We especially appreciate the opportunity to address guests’ requests while they are visiting. Unfortunately, this guest provided input upon departure via a Comment Card; email (both the owner and our receptionist responded); and then followed up with this review.
Report response as inappropriate
It is clear that her comments need clarification and/or correction in some cases.
REQUESTS: 1) This guest asked that the sheets be changed daily. We do not do this regularly as we practice green industry standards, but complied. 2) On the second morning, she requested a different breakfast as her husband “did not like French toast” & did not want the available options (see below). We provided scrambled eggs (in this review she complains about repeated egg entrees).
BREAKFAST: We provide a different hot entrée daily, plus sides; a menu is posted in advance. If guests do not care for the hot entrée, we offer a choice of cold cereals, hot oatmeal, or Greek yogurt. Breakfast also includes a choice of juice, fresh fruit, coffee or tea, and sides and/or a pastry or perhaps a cheese and fruit course – depending on the entrée of the day.
We use fresh, seasonal ingredients – and local fruit and vegetables whenever available at the Farmer’s Market. Our cook makes the entrees herself on a daily basis – we NEVER use “frozen” eggs or commercially prepared entrees. For example, a Turkey Egg Stack (aka Napoleon) typically includes a square of homemade herb frittata, topped with grilled, smoked turkey plus steamed, organic spinach with cheddar cheese on top. In between egg entrees, we offer several varieties of French toast, pancakes, etc.
AFTERNOON REFRESHMENTS: Beginning at 4PM daily, we offer Afternoon Refreshments including a “sweet” and a “savory” selection. This is a casual snack appropriate to our island beach location – not a more formal afternoon “tea.” Options change daily. A “savory” option might include chips and salsa or fresh vegetable crudité with dip – sometimes there is cheese, fruit, and crackers. The “sweet” mentioned was a bar cookie with chocolate and pretzel pieces on top drizzled with caramel – it’s very popular with many guests. We also serve Mocha Brownies, Chocolate Chip Cookies, Bread Pudding, etc.
Complete details about what is offered for Breakfast and what constitutes Afternoon Refreshments is provided in the confirmation letter guests receive. Information is also available on our website, in social media, and from staff who can address specific questions by telephone or email, if desired.
RATE: This guest connects dissatisfaction with the food to the room rate. Her visit was during high season in a room she describes as “clean…well decorated.” All rooms have a wide variety of amenities and conveniences quite different from other types of accommodations – these are listed on the website in detail – and there are plentiful pictures, as well. We also enjoy an excellent location on the island. In other words, we think our guests receive great value – whenever they visit. However, less expensive rooms are available during Shoulder Season, or by utilizing AAA or Military discounts, or by selecting a Special or Package from our website, or by choosing a smaller room.
DEPARTURE: The guest reported that mosquitoes invaded her room the final night and that the receptionist did not want to see her “injuries” – describing this as a “cold way” to respond to a “difficult situation.” As you know, our receptionist clarified her response an email as follows:
“My sincere apology if my response disturbed you when you wanted to
show me your mosquito bites. My response was due to the fact that I totally believed you and did not require proof. I was sincerely concerned about your report and expressed that to you.”
Upon investigation, I’m happy to report that no other guests have complained about mosquitoes in any guest rooms. In fact, AC units are designed to prevent the entry of pests. It is my understanding that additional screening cannot be placed on the units because it might cause overheating and be a serious hazard. A local historian explained to us that historic buildings, like ours, were build above street level to catch available breezes and to help escape mosquitoes. I don’t know if that is true, but it is an interesting story! In any case, I am sorry that your sleep was disturbed.
AIR CONDITIONING: We find that individually controlled AC has many advantages. It allows us to provide air conditioning without unsightly ductwork throughout our historic building. Guests can select the temperature for themselves, as there are very different opinions about what is comfortable. In addition, should one unit fail, it is easily and quickly replaced without inconveniencing everyone in the building as would happen with a central unit. (We keep several units on hand for this purpose.) Finally, it is a green option since we don’t use energy in unoccupied guest rooms.
STAFF: This guest lists her hometown as New York City, NY, so I’m surprised that she included negative comments about our international staff members inability to “even pronounce the dishes” in other communication to us about breakfast. These university students actually represent four nations (not just Turkey) and they speak English, but not proficiently in some cases. Their presence here is (hopefully) a positive experience for them and it is an enormous help for us as they are available when American students have returned to college beginning in mid-August. We participate in the work/ exchange program that brings these young adults to our inn every year. I often remark to the students that their English is so much better than my attempts would be to speak their language. I imagine my “pronunciation” would frequently be inadequate were I to visit their homeland.
SPECIAL OCCASION: Finally, this guest expressed dissatisfaction in one communication about their anniversary not being acknowledged. Upon checking, I discovered a note about this occasion in the reservation notes. Somehow that message failed to get to the kitchen and I am so sorry about that omission. I wish we had been given a gentle reminder about this special occasion while these guests were visiting. Should we need a reminder? Of course not; but it would have given us an opportunity to rectify the situation. Typically, our cook hand dips fresh strawberries in chocolate and a plate of these is placed in the guest’s room with a personalized card offering a discount on a future stay. Since this woman has declared that she “will not be back” I can only offer my sincere apology for this oversight.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.