We arrived at the hotel Sept. 3, 2011 at 2:55 pm from Montreal (approx. 7 hours from New York) and having a reservation. The receptionist (named Jessica) greets us with no smile (as if I took all her sweets). She mentions that the room is not ready and to wait 5 minutes. Others arrive and it serves them in the same way but by giving them access to a room. And it is like that for three other couples. My husband went to ask her what was the problem and she replied with a long face (almost ignoring him), that the room we are supposed to have is not the same room that the other people have. Yet we have not specified anything when booking. But 40 minutes of waiting after, she told my husband to wait 5 more minutes.
Finally, after 45 minutes we had our room. When we arrived in the room the windows were wide open with an awful odor. We tried to close the window but were blocked. Finally, I managed to close but not completely; because the frame of the window was smashed (I took a picture). The toilet was not very clean and was ordinary; the tub was full of mold under the silicone. I wanted to make a coffee but the coffee maker was broken. Seriously I felt like in a cheap MOTEL.
The next morning, I left a note telling them that the coffee machine was not working and to change it. What they have done, but they didn’t leave any glass and there wasn’t any coffee envelope. I had to go down to pick up the glass and the coffee. I wasn’t surprise to see the same receptionist who gave us the day before the frustrated face.
The day of our departure, Sept. 5, 2011, I went down to hand in the room, but Jessica wasn’t there, her colleague took her place. I asked him if I could file a complaint. He was surprised and gave me a piece of paper. I told him that I wanted to make an official complaint. He replied a little confused that I could call the customer service line, or to go on your website.
In conclusion, I am really disappointed with my experience because I believe that, to have a good time in a distinguished hotel, it starts with a nice greet of the guest.
- Official Description (provided by the hotel):
- We offer: 250 spacious modern rooms, luxuriously renovated, most with marble bathrooms• Free WiFi Internet available throughout the hotel. Our rates are at a fraction of the cost of Times Square Hotels which are 10 Minutes Away - traffic permitted. Frequent Shuttle Service available to guests at an affordable price. Other New York locations are available on request (Fee)Delicious Breakfast served in our Charming Breakfast Cafe.The rooftop PENTHOUSE RESTAURANT, serves lunch and dinner. Free, ample parking for up to 400 cars ... more less
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- Also Known As:
- Days Inn North Bergen Hotel North Bergen
- North Bergen Days Inn