We booked in advance through Travelocity for a Sunday night. The previous Friday we called to add Saturday to our reservation. We were given a confirmation number and a price quote of $142. When we got to the hotel on Saturday, we checked in and the room was Perfect and exactly what we expected. On Sunday morning, we went into NYC, and received a call from the hotel telling us that we were supposed to check out. We told them, NO, we have a continuing reservation for Sunday. When we returned back to the hotel Sunday night, our hotel room was locked and they would not let us back into our room. The staff called and confirmed our travelocity reservation, thank God we had the info in hand. This took over half an hour to rectify and let us in our room where all our belongs were.
We checked out Monday morning, and once we got home, noticed that the hotel had charged us $279.99 for one night!! We have been dealing with the Customer Service center and the hotel at the same time and the hotel is currently refusing to fix the rate in which we reserved the room for. Might I add, we kept records of confirmation numbers and names of staff. What a hassle!
We now have to wait several more days for the hotel to attempt to rectify, before Customer Service can step in! I will never again stay here, regardless of how clean the hotel room was. I could have stayed in the city for that price!!!
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- Also Known As:
- Howard Johnson North Bergen Hotel North Bergen
- North Bergen Howard Johnson