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“HORRIBLE Customer Service” 1 of 5 stars
Review of Howard Johnson North Bergen

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Howard Johnson North Bergen
2.0 of 5 Hotel   |   1300 Tonnelle Ave, North Bergen, NJ 07047   |  
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Ranked #5 of 7 Hotels in North Bergen
Irvine, Kentucky
1 review
“HORRIBLE Customer Service”
1 of 5 stars Reviewed October 26, 2013

We booked in advance through Travelocity for a Sunday night. The previous Friday we called to add Saturday to our reservation. We were given a confirmation number and a price quote of $142. When we got to the hotel on Saturday, we checked in and the room was Perfect and exactly what we expected. On Sunday morning, we went into NYC, and received a call from the hotel telling us that we were supposed to check out. We told them, NO, we have a continuing reservation for Sunday. When we returned back to the hotel Sunday night, our hotel room was locked and they would not let us back into our room. The staff called and confirmed our travelocity reservation, thank God we had the info in hand. This took over half an hour to rectify and let us in our room where all our belongs were.

We checked out Monday morning, and once we got home, noticed that the hotel had charged us $279.99 for one night!! We have been dealing with the Customer Service center and the hotel at the same time and the hotel is currently refusing to fix the rate in which we reserved the room for. Might I add, we kept records of confirmation numbers and names of staff. What a hassle!

We now have to wait several more days for the hotel to attempt to rectify, before Customer Service can step in! I will never again stay here, regardless of how clean the hotel room was. I could have stayed in the city for that price!!!

Room Tip: TIP: MAKE SURE you either book ahead or through a travel agent. BEWARE of confirmation numbers and t...
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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257 reviews from our community

Traveler rating
    7
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 10, 2013

This hotel did not take away the stress of traveling to Manhattan as we wanted it to. First, the hotel isn't in the best area. NOT to say I felt unsafe, but I am not so sure about the area, could definitely be cleaned up. We arrived around 9pm. The woman at the front desk was nice and helpful. At this point we found out the shuttle ONLY leaves the hotel at 3 different times in the morning (starting at 6 I believe) and leaves Manhattan to come back to the hotel 3 different times (starting at 8pm) By reading the reviews before, I was under the impression that I could get a shuttle back midday. Asked the driver and there was no negotiating. There were no instructions as to what to do if you can't get the shuttle. I read in the reviews about a bus going by, but had no information on where that dropped off, or where to get on. That would have been helpful. Also would have been helpful to know that taxis do not have to take you to New Jersey, and if they do, they will most likely charge you a bundle. This information should have been more readily available. The room was average, seemed clean. Definitely a smaller room, but for a one night stay it was manageable. The beds were not comfortable. We did take the shuttle to the city in the morning and ended up getting a taxi back, which got lost.

Room Tip: There are 3 buildings..we were in the building closest to the road (presumably the cheapest). But, c...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson North Bergen

Address: 1300 Tonnelle Ave, North Bergen, NJ 07047
Phone Number:
Location: United States > New Jersey > North Bergen
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in North Bergen
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson North Bergen 2*
Number of rooms: 104
Reservation Options:
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Also Known As:
Howard Johnson North Bergen Hotel North Bergen
North Bergen Howard Johnson

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