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Holiday Inn Express North Bergen - Lincoln Tunnel: Traveler Reviews

2.5 of 5
2600 Tonnelle Avenue, North Bergen, NJ 07047
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Holiday Inn Express North Bergen - Lincoln Tunnel
Ranked #2 of 7 hotels in North Bergen
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329 reviews from our community

Traveler rating
    69
    124
    66
    32
    38
See reviews for
Families
95
 
Couples
47
 
Solo
17
 
Business
36
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Horrified and never returning”
3 of 5 stars Reviewed January 3, 2013

I have never had a bug in my bed and I am terrified of them. I saw a creppy long gray centipede type creature run across my bed as I came out of the shower and got out of the hotel as soon as possible. The bathroom looked as if it hadn't been remodeled since 1972 and the rooms are extremely small. The breakfast had a line longer than I've ever seen and they didn't let us check in until later as we got there early.

Stayed November 2012, traveled as a couple
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Ask Samuel L about Holiday Inn Express North Bergen - Lincoln Tunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review
February 20, 2013
Thank you for taking the time to express your thoughts and concerns. I am very disappointed to hear about your experience regarding your recent stay with us. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations on this day, especially with the staff service received and problems with the bathroom facilities.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to show you how great our hotel is.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good hotel”
4 of 5 stars Reviewed December 29, 2012

This hotel is really good, I was looking at other reviews and was thinking on not booking it, But i did and i dont regret it. The hotel was very clean the staff members are very good too. The breakfast is excellent. I stay for 4 days and love it everything was very clean and good service. The location is excellent only 3 mile from time square just cross the lincoln tunnel. There is a lot of parking spaces which i was worried about and is also free parking.And the best part is the price.

Room Tip: Higher floors are quieter
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Dayr123 about Holiday Inn Express North Bergen - Lincoln Tunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review
February 20, 2013
Thank you for your review regarding your experience. We are pleased you enjoyed your room accommodations as well as the location of our hotel. We greatly appreciate you taking the time to bring this matter to our attention. I appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.
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Southwest Harbor, Maine
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Not the best; not the worst”
3 of 5 stars Reviewed December 14, 2012

With this property I think it is just easier to provide a pros and cons list and the reader can sort it out.
PRO.......the mattress is AMAZING (probably one of the best I have ever slept on in a hotel), continental breakfast included with room rate (scrambled eggs, sausage, yogurt choices, fresh fruit, bread and bagels for toasting, pancakes, waffles, coffee, juices), very friendly & attentive breakfast staff (nothing was ever empty during my stay and tables were clean), shuttle bus to/from NYC (please note there is a negative to this service though as well; see CON list), quiet room (not paper thin walls), and free parking.
CONS......at check in the front desk clerk said our room number aloud no less than 5 times (so much for safety and security), the front desk never told us about the wall of discount cards in the lobby (hence we paid $20.00 more than necessary for our Rockette show tickets.....seriously take a look at these as the discounts are for everything and anything to do in NYC), we were never told when booking the reservation that the shuttle bus only makes 3 runs into the city in the morning (9, 10 and 11am) and more importantly only 2 out of the city (8 and 9pm) not only does this makes it impossible to see a night show (they all start at 8pm) and have safe ride back to the hotel but it also means a VERY long day in the city UNLESS you do as the hotel suggests and take a courier bus out of the city which drops you off over 1/2 mile from the hotel in an incredibly unsafe neighborhood and unsafe walk (broken sidewalks from start to finish, crossing major highways). Other CONS.....our tub did not drain properly. It would take hours so if you took back to back showers the second person would be in standing water. We never once had hot water.....only lukewarm at best (this was the case whether we showered in the am or in the pm). Lastly, housekeeping could deep clean a bit more (we moved the nightstand to plug something in and found quite a dust mound as well as the bases of lamps and hard to reach areas).
In all fairness to the hotel when we brought these issues up at checkout the front desk manager was very apologetic and followed through immediately with rectifying the situations.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask islandfoodie04679 about Holiday Inn Express North Bergen - Lincoln Tunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review
February 21, 2013
Thank you for your review regarding your experience. I'm pleased to hear you like your room accommodation, amenities and felt you received a good value for your stay. We are sorry the service you received from our shuttle hotel staff was less than satisfactory. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

I do hope you decide to give us another chance for a future stay.
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Guelph, Canada
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Cheap price but you get what you pay for.”
3 of 5 stars Reviewed December 9, 2012

The price was half what a room in Manhattan would cost, so we jumped at the chance to book this hotel. It is located in a very dodgy part of North Bergen. I wasn't nervous in Manhattan at all, but I was very skeptical once we were through the tunnel and back on the NJ side of the river. The shuttle system was never clear and one night we got dropped off 10 blocks from the hotel. With children! Not impressed. Rooms were clean but worn looking. Hallways were the same. Breakfast was fine - the usual HI Express stuff. Items were often low though. They didn't seem to keep things topped up. We found the staff to be pleasant though and never received rude service. I think it's a case of getting what you pay for.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Laura K about Holiday Inn Express North Bergen - Lincoln Tunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review
February 21, 2013
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the breakfast choices and our helpful and friendly staff.

However, We’re sorry about the air conditioning and the poor shuttle service provided which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
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1 review
1 helpful vote 1 helpful vote
“Loud and poor service”
1 of 5 stars Reviewed November 29, 2012 via mobile

We stayed in this hotel for the week of Nov 24-29. Upon check in we were given a shuttle schedule with multiple times listed for a trip into manhatten, upon trying to confirm this we were told that the schedule times had been changed and that the shuttle only ran twice a day and would have no room on it. The staff was extremely unhelpful, we phoned the front desk and asked for a cab and his response was cant you call them yourself. The constant vacuuming outside our door at 7am lead is to believe it must be the dirtiest place in New Jersey. The air freshener in our room the first night made our eyes water and never really let up. This is a very cheap hotel but I will never stay here again. You get what you pay for rings true here. Also the other guests complaining while we were trying to check out really sums it all up.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Ashleywinfield about Holiday Inn Express North Bergen - Lincoln Tunnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review
December 12, 2012
Dear Ashleywinfield,

Thank you for taking time out of your busy day to leave us a candid review. Let me take this opportunity to apologize for the inconvenience you experienced over the unacceptable service you received from our staff. Rest assured that this matter will be looked into and actions will be taken accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express North Bergen - Lincoln Tunnel

Also Known As:
Holiday Inn Express North Bergen - Lincoln Tunnel Hotel
Holiday Inn Express North Bergen - Lincoln Tunnel Hotel North Bergen
Holiday Inn Express North Bergen
Palace Hotel New Jersey
Holiday Inn Express Lincoln Tunnel
Address: 2600 Tonnelle Avenue, North Bergen, NJ 07047
Phone Number:
Region: United States > New Jersey > North Bergen
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in North Bergen
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Holiday Inn Express offers a first-class hotel experience in the heart of the New York Metro area. This North Bergen hotel is minutes from New York University, Continental Airlines Arena, the Empire State Building, Jacob K. Javits Convention Center and Columbia University. The Newark Liberty International Airport is 10 miles away. The hotel is easily accessible from Route 1, Route 9, Route 3 and the New Jersey Turnpike. Newark Penn Station is also close to the hotel. Manhattan and New York City are minutes away via the Lincoln Tunnel, Holland Tunnel and George Washington Bridge. Greenwich Village, Madison Square Garden Arena, Times Square and Broadway are also nearby. This North Bergen hotel features a daily free, hot, Continental breakfast buffet. Additional amenities include free local calls, free weekday newspaper and free coffee. Guests will also enjoy the 24-hour exercise room and outdoor pool. Business travelers will appreciate conveniences like free high-speed Internet access in the room and access to copy and fax services. Our meeting room can accommodate up to 20 people for most events and business functions. ... more   less 
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