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“Good hotel” 4 of 5 stars
Review of Holiday Inn Express North Bergen - Lincoln Tunnel

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Holiday Inn Express North Bergen - Lincoln Tunnel
2.5 of 5 Hotel   |   2600 Tonnelle Avenue, North Bergen, NJ 07047   |  
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Ranked #3 of 7 Hotels in North Bergen
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good hotel”
4 of 5 stars Reviewed December 29, 2012

This hotel is really good, I was looking at other reviews and was thinking on not booking it, But i did and i dont regret it. The hotel was very clean the staff members are very good too. The breakfast is excellent. I stay for 4 days and love it everything was very clean and good service. The location is excellent only 3 mile from time square just cross the lincoln tunnel. There is a lot of parking spaces which i was worried about and is also free parking.And the best part is the price.

Room Tip: Higher floors are quieter
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 20, 2013
Thank you for your review regarding your experience. We are pleased you enjoyed your room accommodations as well as the location of our hotel. We greatly appreciate you taking the time to bring this matter to our attention. I appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.
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350 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Southwest Harbor, Maine
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 14, 2012

With this property I think it is just easier to provide a pros and cons list and the reader can sort it out.
PRO.......the mattress is AMAZING (probably one of the best I have ever slept on in a hotel), continental breakfast included with room rate (scrambled eggs, sausage, yogurt choices, fresh fruit, bread and bagels for toasting, pancakes, waffles, coffee, juices), very friendly & attentive breakfast staff (nothing was ever empty during my stay and tables were clean), shuttle bus to/from NYC (please note there is a negative to this service though as well; see CON list), quiet room (not paper thin walls), and free parking.
CONS......at check in the front desk clerk said our room number aloud no less than 5 times (so much for safety and security), the front desk never told us about the wall of discount cards in the lobby (hence we paid $20.00 more than necessary for our Rockette show tickets.....seriously take a look at these as the discounts are for everything and anything to do in NYC), we were never told when booking the reservation that the shuttle bus only makes 3 runs into the city in the morning (9, 10 and 11am) and more importantly only 2 out of the city (8 and 9pm) not only does this makes it impossible to see a night show (they all start at 8pm) and have safe ride back to the hotel but it also means a VERY long day in the city UNLESS you do as the hotel suggests and take a courier bus out of the city which drops you off over 1/2 mile from the hotel in an incredibly unsafe neighborhood and unsafe walk (broken sidewalks from start to finish, crossing major highways). Other CONS.....our tub did not drain properly. It would take hours so if you took back to back showers the second person would be in standing water. We never once had hot water.....only lukewarm at best (this was the case whether we showered in the am or in the pm). Lastly, housekeeping could deep clean a bit more (we moved the nightstand to plug something in and found quite a dust mound as well as the bases of lamps and hard to reach areas).
In all fairness to the hotel when we brought these issues up at checkout the front desk manager was very apologetic and followed through immediately with rectifying the situations.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 21, 2013
Thank you for your review regarding your experience. I'm pleased to hear you like your room accommodation, amenities and felt you received a good value for your stay. We are sorry the service you received from our shuttle hotel staff was less than satisfactory. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

I do hope you decide to give us another chance for a future stay.
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Guelph, Canada
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 9, 2012

The price was half what a room in Manhattan would cost, so we jumped at the chance to book this hotel. It is located in a very dodgy part of North Bergen. I wasn't nervous in Manhattan at all, but I was very skeptical once we were through the tunnel and back on the NJ side of the river. The shuttle system was never clear and one night we got dropped off 10 blocks from the hotel. With children! Not impressed. Rooms were clean but worn looking. Hallways were the same. Breakfast was fine - the usual HI Express stuff. Items were often low though. They didn't seem to keep things topped up. We found the staff to be pleasant though and never received rude service. I think it's a case of getting what you pay for.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 21, 2013
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the breakfast choices and our helpful and friendly staff.

However, We’re sorry about the air conditioning and the poor shuttle service provided which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 29, 2012 via mobile

We stayed in this hotel for the week of Nov 24-29. Upon check in we were given a shuttle schedule with multiple times listed for a trip into manhatten, upon trying to confirm this we were told that the schedule times had been changed and that the shuttle only ran twice a day and would have no room on it. The staff was extremely unhelpful, we phoned the front desk and asked for a cab and his response was cant you call them yourself. The constant vacuuming outside our door at 7am lead is to believe it must be the dirtiest place in New Jersey. The air freshener in our room the first night made our eyes water and never really let up. This is a very cheap hotel but I will never stay here again. You get what you pay for rings true here. Also the other guests complaining while we were trying to check out really sums it all up.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, December 12, 2012
Dear Ashleywinfield,

Thank you for taking time out of your busy day to leave us a candid review. Let me take this opportunity to apologize for the inconvenience you experienced over the unacceptable service you received from our staff. Rest assured that this matter will be looked into and actions will be taken accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare
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Arnoldsburg
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2012

While the hotel lobby and room were very clean, there was tons that could be improved. Starting at the front desk. The hallways were very run down and needed some attention. On the day of arrival and day of departure, there was one young lady working the front desk that was very rude. She didn't wait on me, but she made very rude comments in the background pointed toward me. I tried to tell the person at the desk some problems and every time I said something, she had a rude comment. Upon arrival, I stopped in front of the hotel to ask about parking. She made a comment that I couldn't park where I was, I was blocking traffic. Like DUH. My room. Now that is was a joke. There is an old saying from years ago. My room was so small, I had to go outside to change my mind. While it wasn't actually that bad. It wasn't far from it.
The breakfast room. My first day, I told one of the workers they were running low on something at the breakfast counter. She looked at me like I was bothering her. The tables were not kept clean. Both morning I ate down there, I had to clean off my own table.
If I have a choice, I will not return to this hotel. Much better hotels with just as good of rates near by.

Room Tip: If you do have to stay here or choose to stay here. Make sure you get a room on the back side of th...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 25, 2013
Thank you for taking time out of your busy day to leave us a candid review. Let me take this opportunity to apologize for the inconvenience you experienced over the unacceptable service you received from our staff. Rest assured that this matter will be looked into and actions will be taken accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations on this day, especially with the staff service received and problems with the bathroom facilities.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to show you how great our hotel is.
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Surat, India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 19, 2012

Usually HolidayInns are good. But this particular hotel owners are perhaps trying to suck back money as soon as possible.

Hotel is located in Bad area

(following are the common facilities in similar hotels so this is expected to be good and free)
No airport shuttle!
Charges even local calls, charges were way too high.
smallest ever shower I've ever been into. Smaller than a phone booth!
Tried to suck money out of everything possible.

Overall, this is a MOTEL and not hotel with HolidayInn brand name.

Room Tip: Days Inn hotel is located just beside this hotel. Please stay there and avoid this one. Holiday...
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  • Stayed November 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 25, 2013
Thank you for writing a review about your recent stay with us. I am sorry to hear you found our hotel average and the service was less than excellent. I apologize about the inconvenience regarding the commute to and fro to our property, as i believe you were unhappy with the location. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Your business is valued and we hope your future travel plans will continue to include IHG properties.
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Sparta, New Jersey
Top Contributor
211 reviews 211 reviews
36 hotel reviews
Reviews in 79 cities Reviews in 79 cities
188 helpful votes 188 helpful votes
2 of 5 stars Reviewed November 13, 2012

Let me start out with the good about this property. The rate was a very good value compared to other IHG branded properties in Northern New Jersey. The front desk clerk was very personable and welcoming. The room was spacious. The bedding was very comfortable. The breakfast area was stocked with a good variety and the two workers that morning did a good job replacing food and a reasonable job keeping the tables clean when they were vacated. The first thing I did upon entering the room was attempt to turn on the TV but found the remote control did not work. I found the controls on the side of the TV but that was not convenient as they had 51 different channels which made it difficult to navigate without a remote. Although the bed was comfortable the sleep quality was not that good due to the noise of other room doors shutting during the night. The biggest issue was the 4 large pieces of hair still in my bathtub. There is no excuse for that. The towels were very scratchy. Another concern was the paint in the room was peeling very badly. I even took a picture of that which I will post. Why would they let that situation exist? If that wall was painted and the tub was cleaned properly I would have rated them much better. However, you cannot rent a room with that much hair in a tub or paint peeling off the walls. When staying in a Holiday Inn Express I expect much better. If you decide to stay here bring your Swiffer to remove any hair, I wish I brought mine!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Holiday Inn Express North Bergen - Lincoln Tunnel, responded to this review, February 25, 2013
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the breakfast choices and our beds which you found to be extremely comfortable..

However, We’re really sorry to find out about the hair problem coupled with the issue you encountered regarding the paint peeling off from the wall in your room, which was completely unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express North Bergen - Lincoln Tunnel

Address: 2600 Tonnelle Avenue, North Bergen, NJ 07047
Phone Number:
Location: United States > New Jersey > North Bergen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in North Bergen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express North Bergen - Lincoln Tunnel 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
The Holiday Inn Express offers a first-class hotel experience in the heart of the New York Metro area. This North Bergen hotel is minutes from New York University, Continental Airlines Arena, the Empire State Building, Jacob K. Javits Convention Center and Columbia University. The Newark Liberty International Airport is 10 miles away. The hotel is easily accessible from Route 1, Route 9, Route 3 and the New Jersey Turnpike. Newark Penn Station is also close to the hotel. Manhattan and New York City are minutes away via the Lincoln Tunnel, Holland Tunnel and George Washington Bridge. Greenwich Village, Madison Square Garden Arena, Times Square and Broadway are also nearby. This North Bergen hotel features a daily free, hot, Continental breakfast buffet. Additional amenities include free local calls, free weekday newspaper and free coffee. Guests will also enjoy the 24-hour exercise room and outdoor pool. Business travelers will appreciate conveniences like free high-speed Internet access in the room and access to copy and fax services. Our meeting room can accommodate up to 20 people for most events and business functions. ... more   less 
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Also Known As:
Holiday Inn Express North Bergen - Lincoln Tunnel Hotel North Bergen
Palace Hotel New Jersey
Holiday Inn Express Lincoln Tunnel

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