I don't think I ever gave one star for a hotel mainly because I review hotels on relative scale and a "bad" hotel generally comes with lower price tag, which alleviates my grievances. but this hotel is a bit more than disappointing.
Stayed here with my sister for a night. Checked in late around 11 PM, and the front desk gave us room 317
1. Looks ok. exterior, inside the hotel, indoor pool.
2. Cookies were good
3. Surprisingly spacious
4. Courteous concierge desk/
1. Multiple spiders in bathroom
2. The noise- the problem is that the front desk gave us a room that was right next to a huge "conference" area which appeared to have non stop partying well past midnight (this is 10/12). Our room was literally right next to the party, and we could hear people running down the hallway back and forth. I have nothing against them since music can get loud when you have something to celebrate. We all have that moment. My main beef is the front desk who gave us that room even though 1) we had reservation before 2) most likely knew of the event. Not sure how to think of this other than lack of customer service.
This is an airport hotel. People in generally don't expect many bells and whistles from an airport hotel. They do however expect a solid sleep. If you can't even get that, what purpose does this place serve..?
- Also Known As:
- Sheraton Newark
- Sheraton Hotel Newark Nj
- Newark Sheraton
- Official Description (provided by the hotel):
- With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more less
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