After my second stay at this airport hotel, I visited TripAdvisor & was quite surprised by several negative postings. In no way did I experience any of those comments, so I tho't: could this be the same one where I stayed? Remembering my own positive experience, I had no qualms about booking a 3rd & 4th stay (one of which I canceled due to travel changes). On entering the lobby for this stay, I kept an eye & ear open, thinking I might have missed something before.
Not so. Same prompt, cheerful welcome. Same eagerness to make sure my room assignment was what I expected---if not more. In fact, because I arrived before the listed check-in time, my room was not ready (my fault, not theirs) & they offered another room & a lunch voucher "for my trouble." A staff person even walked me to 2 other possible choices, one of which I accepted because I was cold on this blustery afternoon--and hungry.
As with most of my Hilton-brand stays, I have never encountered less-than-perfect cleanliness & readiness in my accommodations at this property. If there were small inconveniences or less-than-expected amenities, barring a full house, there was never anything but a sincere eagerness & effort to offer satisfaction---and with a smile & can-do attitude. This is SERVICE, and unless one uses an expensive, full-scale Waldorf-level amenities as a ruler, SERVICE is what counts most to me! Sometimes rates are a bit higher than I'm used to paying, but that depends on the season, popular nearby events, etc. Nice touch, also, is the courteous, smiling Hello from ALL staff, right down to custodial, maintenance, wait-service, cleaning staff shuttle driver.
Kudos, thanks & a hearty atta-guy, atta-gal to Doubletree, Newark Airport!!
- Official Description (provided by the hotel):
- With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more less
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- Also Known As:
- Sheraton Newark
- Sheraton Hotel Newark Nj
- Newark Sheraton