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All 20 Newark hotels

DoubleTree by Hilton Hotel Newark Airport: Traveler Reviews

3.5 of 5
128 Frontage Rd, Newark, NJ 07114
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Ranked #10 of 20 hotels in Newark
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192 reviews from our community

Traveler rating
    22
    62
    62
    27
    19
See reviews for
Families
46
 
Couples
38
 
Solo
14
 
Business
63
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
SLC
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
34 helpful votes 34 helpful votes
“Tired and Smelly”
2 of 5 stars Reviewed November 21, 2012

Most airport hotels are more than tired and this one is no exception.

When the room smells it just creeps me out. I had to turn off the ac/heat because the smell it was pumping into the room was nasty.

Who knows what is hiding in/on the dark carpet.

I had a room service burger that was passable filler but not good by any means. The soup has horrible.

I've stayed in worse but I will probably not come back.

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask s20mark about DoubleTree by Hilton Hotel Newark Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review
December 1, 2012
Thank you for sharing feedback on your recent stay with us. We are very sorry that you were disappointed with our cleanliness and for the unpleasant smell in your guest room. We try to be very vigilant in this area because we know how important a clean and comfortable room is for our guests. Based upon your review, we are actively working with our housekeeping staff to freshen our property so this is not an issue moving forward. We hope that if your travels bring you back to the area you’ll consider staying with us again so we might show you the quality stay you expect and deserve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Georgia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great place to layover and relax.”
5 of 5 stars Reviewed November 20, 2012

Typical Double tree immenities plus an indoor pool. Used to be a Sheraton. Value priced and staff is great. Try to check in early as alot of delayed flights or canceled flights use the property for passangers. Lots of order in options for food as well. Property breakfast is good, on parr with most Doubletrees.

Room Tip: Stay on the back side of the hotel.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joelwildman about DoubleTree by Hilton Hotel Newark Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review
November 25, 2012
All of us here at the Doubletree – Newark Airport would like to thank you for writing on our tripadvisor page after your recent stay at our Hotel. The comments from our guests are very important to us so that we can find out if we are achieving our goals in providing service to you or so that we can find out how to improve our service. If you have any comments that you would like us know about, please feel free to contact us directly. We realize that you do have a choice of hotels and would like to thank you for choosing our Doubletree to be your home away from home and hope you will continue to do so
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Miami
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Average”
3 of 5 stars Reviewed November 20, 2012

Hotels is in need of some renovation/upgrades in the area around the lobby. Restaurant menu is limited and average quality. Lots of guest would walk to the hotel next door for more choices and ambiance. Hotel is good for an overnight stay, very close to EWR Airport and offers free shuttle service. Staff does it's best to keep up with all needs. With proper remodeling this hotel has great potential

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RJBAQ about DoubleTree by Hilton Hotel Newark Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
doylestown, pa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“filthy room, electical wiring missing”
2 of 5 stars Reviewed November 19, 2012

stayed for 2 nights in room 1130. no response by managment to complaints: electical socket had been removed, so no lamp or coffe maker available, furniture tired and chipped, hallway filty, one out of four elevators not running.

Hotel is neglected and deteiorating and the price charged reflects the quality of service.

Room Tip: don't ask for room 1130 unless its been re-done.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask rochin about DoubleTree by Hilton Hotel Newark Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Public Relations Manager at DoubleTree by Hilton Hotel Newark Airport, responded to this review
November 28, 2012
We’re very sorry we didn’t provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issue with the socket in your room and our maintenance team has since fixed the problem. We’ll be sure to keep your comments in mind as we continually work to improve our guest experience and hope you’ll consider giving us a second chance to show you the value in staying with us if you return to the area
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“Comfortable but showing wear”
3 of 5 stars Reviewed November 17, 2012

We stayed a total of three nights at this hotel at the beginning and end of a vacation to the east coast. We chose to stay at a hotel that offered a free shuttle to and from the airport in order to catch local transit into Manhattan. All the hotel staff we dealt with were very friendly and helpful. The shuttle service served our needs well. The rooms were comfortable and clean, although they are showing age and wear. The rooms all had small patios that faced the large, open area of the hotel. Noises and voices echoed quite a bit in this area, but it did not disturb our sleep. The beds were comfortable.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask AmesIA_travelers about DoubleTree by Hilton Hotel Newark Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about DoubleTree by Hilton Hotel Newark Airport

Also Known As:
Sheraton Newark
Sheraton Hotel Newark Nj
Newark Sheraton
Address: 128 Frontage Rd, Newark, NJ 07114
Phone Number:
Region: United States > New Jersey > Newark
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 20 hotels in Newark
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
With 24-hour shuttle service from and to Newark Liberty International Airport, this full service hotel offers comfortable guest rooms, a choice of food & beverage outlets. Our Fitness Center and indoor heated pool are for hotel guests only. The hotel is conveniently located and a short train ride away to Newark and New York City, as well as Liberty State Park and NJ cruise piers. ... more   less 
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