I am a former hotel "host" for the Grand Hyatt, a luxury hotel. I was excited to book this hotel because the photos on the website were appealing. When I got to the outside of the hotel, I was a little disappointed at its appearance yet still hopeful. Upon reaching the front desk, I found the customer service to be lack-luster. I was not greeted by the agents but rather had to get their attention. When I got to the room I was further disappointed as there was no refrigerator (which the website said that there should be in every room). I let that pass. It was when I got to the bathroom that I became sorely disappointed. For my $507 stay (of 3 nights) I was greeted with a commercial style toilet...the kind you see in 1950's public bathrooms. Absolutely unacceptable. In my 3 night stay my card keys were deactivated at least 3 time in which I had to ask for a new set. I did appreciate that the rooms were turned over when I asked and that the outside view was nice...but there is ALOT to be desired from this hotel. I will not be staying again. Coming from a brief background of hospitality and service is the measure I used to gauge my review.
- Official Description (provided by the hotel):
- Choose the Wyndham Garden Hotel Newark Airport Hotel for your next trip and enjoy the results of our $10 million renovation. Located directly across from Newark Liberty Int'l Airport, our convenient location is 15 miles from NYC, 5 minutes to Jersey Garden Outlet Mall, NJ Performing Arts Center, Downtown Newark, and 12 miles to Meadowlands/Giants Stadium. We offer 349 well appointed spacious guestrooms, 3 richly decorated suites and 10,000 square feet of meeting/banquet space. Enjoy our top-of-the-line services and amenities including a newly renovated state of the art fitness center, business center, complimentary 24 hour shuttle service, 24 hour grab and go and more. Treat yourself to accommodations at the Wyndham Garden Newark Airport Hotel where our staff consistently strives to make your stay as comfortable and pleasurable as possible. ... more less
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- Also Known As:
- Wyndham Newark
- Newark Wyndham