My stay was great on all counts, however, on my way out was where it became exceptional.
As I was leaving, I became stranded in the hotel lobby for hours when my scheduled transportation failed to materialize.
Jennifer and Terri made every accommodation to make my very long wait much more than tolerable - actually enjoyable, with Terry even singing a pitch perfect Al Green impression!
Stranded with a dead iPhone, and a lost power adaptor, I was unable to work my way out of my situation. Witnessing my predicament, Jennifer offered me her charger to get my phone back up - allowing me the ability to make other transportation plans.
While I waited for my phone to regain connectivity, Jennifer made calls on my behalf from the house phone until mine was up again. She also was very charming with a great, and witty, sense of humor - and yes, I did develop a bit of a crush on her by time I was able to leave with my ride :-)
The whole time Jennifer and Terri were exceptionally kind and doting around my every need - and, as I witnessed their interactions with other guest, their patience, grace and warmth were evident throughout every guest contact. They we not just "being" nice - they were genuinely caring for each individual.
if I were a local resident of Newark, I would poach both of those gracious ladies away from the Wyndham to work with my clients - and I can promise you my client loyalty would double within a month!
My hats off to you amazingly ladies!
- Official Description (provided by the hotel):
- Choose the Wyndham Garden Hotel Newark Airport Hotel for your next trip and enjoy the results of our $10 million renovation. Located directly across from Newark Liberty Int'l Airport, our convenient location is 15 miles from NYC, 5 minutes to Jersey Garden Outlet Mall, NJ Performing Arts Center, Downtown Newark, and 12 miles to Meadowlands/Giants Stadium. We offer 349 well appointed spacious guestrooms, 3 richly decorated suites and 10,000 square feet of meeting/banquet space. Enjoy our top-of-the-line services and amenities including a newly renovated state of the art fitness center, business center, complimentary 24 hour shuttle service, 24 hour grab and go and more. Treat yourself to accommodations at the Wyndham Garden Newark Airport Hotel where our staff consistently strives to make your stay as comfortable and pleasurable as possible. ... more less
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- Also Known As:
- Wyndham Newark
- Newark Wyndham