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“great location, deceptive charges” 2 of 5 stars
Review of Newark Liberty International Airport Marriott

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Newark Liberty International Airport Marriott
3.5 of 5 Hotel   |   Newark International Airport, Newark, NJ 07114   |  
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Ranked #4 of 21 hotels in Newark
GreenLeadersBronze level
Phoenix, Arizona
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“great location, deceptive charges”
2 of 5 stars Reviewed July 19, 2013

This location is great. Just a free 5 minute shuttle ride from the airport! However, the hotel knows this and as such the hotel doesn't really care about service. The rooms are really outdated as well. I mean who has popcorn ceilings in 2013! The bathroom is really old as well. The hotel is showing its age. Service wise, I had to call down twice for more bath towels. Took over 40 minutes so I finally went down myself to get them. That is not acceptable for a Marriott. The "At Your Service" operator was short and rude as well. If the manager of the property wants to dispute this I am sure he can look at the call logs from room 714 on July 18 and see how many calls were made for this simple request.
The waiters at the limited service restaurant were not knowledgeable about their own menu.
The kids menu clearly states that kids meals come with a free kids drink. So when my bill arrived with a charge for kids drinks (even though we had ordered from the kids menu for our children) I thought it was a mistake and pointed it out to the waitress. Her response was "Oh we always charge for that. Let me go read the menu to see what it says." She came back and removed the charge but I got to thinking how many other customers do they scam this way?? Travelers are tired after flying and if they don't notice this charge on their bill they are unwittingly going to pay it. The key here is that the waitress admitted that they always charge for this. Very deceptive!!!
The next morning, I asked for a bagel and asked the waiter what kind they had. He said he didn't know.
Well, the better response would have been "We usually have..... Let me go and check to see what we have this morning."
Bottom line, don't expect typical Marriott service or quality at this property and review your bill!

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 45 cities Reviews in 45 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed July 18, 2013

So stayed the night before flying back to the UK.
Having been in a "rest home" for 5 nights this was simply heaven.
Check in was quick and efficient..the room was bright and well presented. Only complaint the bathroom was small compared to the rest of the room. But one night hey ho!
Ate that night in. The hotel and food was good and plentiful.
Airport transfer took minutes and done in friendly manner.
All tolled great night stay

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Columbus, Mississippi
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 18, 2013

Can't say enough great things about this location. We stayed here prior to a transatlantic flight. Friendly helpful staff. Restaurant excellent. Rooms were soundproof! Will definitely stay here again!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Medina, Ohio
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 16, 2013 via mobile

We stayed here on an overnight layover. The hotel had lobby construction which was loud when you walked in but otherwise did not affect us. The rooms were nice but a little dated. Even though we were next to the airport, we never heard a sound and got a good night sleep.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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NYC
Top Contributor
72 reviews 72 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed July 13, 2013

The Marriott has a lock on Newark Airport and is an easy walk from any of the terminals. That said, the walk includes one point where you have to walk over a low barrier, cross a grass island, and then cross an airport access road. So it's close by, but wait for the shuttle if you have more luggage than a small rollaboard.

The lobby is in the middle of renovations so we spent little time there. The rooms are quiet with minimal noise from the arriving and departing jets, but I thought that the bed could be more comfortable. Higher quality sheets and a comforter would have been appreciated.

There's a club level with a club room that is open at 6 each morning until 11 in the evening. We unfortunately had a 6am flight so missed breakfast there.

Overall, if you want quick access to an early morning flight or an overnight after a late arrival before heading to your final destination, this is a perfectly convenient and comfortable location.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, CA
Top Contributor
95 reviews 95 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 12, 2013

This place is next to the airport so its great if you need to layover before an early flight as we did. Shuttle service every 15 min gets you to the terminals. You can reach Manhattan in 45 min via train for $35usd for 2 people roundtrip to Penn Station. Nice bar area, good service at the desk and a fair amount of food choices. Clean rooms and even an indoor/outdoor pool for the kids!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ljubljana, Slovenia
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 9, 2013

the hotel is at Airport property, so good for travellers who are just making longer stops in between flights. they have every 15-20 min shuttle between hotel and the airport.
The hotel is clean, staff friendly, rooms are clean and big, the beds very comfortable. the pool is small, but nice. They offer free late check out up to 2 p.m.
We had breakfast there, but the price and the value of breakfast was not really good. paid 20USd, what i think was bit over rated.
I m not sure how are connections with Newark Penn station or Manhattan.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Newark Liberty International Airport Marriott

Address: Newark International Airport, Newark, NJ 07114
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Newark
#3 Business Hotel in Newark
#3 Green Hotel in Newark
#4 Family Hotel in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Newark Liberty International Airport Marriott 3.5*
Official Description (provided by the hotel):
Located on the Newark Airport premises, Newark Liberty Marriott is perfect for people traveling in the Newark and Manhattan areas. This hotel offers space for meetings and wedding receptions. ... more   less 
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Also Known As:
Newark Liberty International Airport Marriott Hotel Newark
Marriott Newark
Newark Marriott

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