Regarding the specific issue that I mentioned: On arrival, I checked in and the desk associate took a moment to step back and speak with a manager about which room to bring back "on-line". This did not click with me at the time that there would be an issue requiring the room to not be on-line in the first place. Then the manager informed me that it was "one of the best rooms" they have because it was a corner and had an out-of-the-bathroom sink. I was alone, so this quality alone was not a bonus for me. I then went up to my room to find it a normal room on the 7th floor. It appeared adequate at that time. I went to the business function I was in town for and arrived back to my room very late, after midnight. With the early flight that morning, busy day, storms, and late night, I headed straight to bed. I tried closing the curtains only to find there were no blackouts, only sheers. I couldn't imagine what could be done at that hour to correct the situation and already in pajamas for bed, I didn't want to call up hotel staff. I wish I had - apparently my window was facing due east. At the crack of dawn, the room was lit and only got brighter from 5:30 am on. In addition, I was up from 2:00am-3:00am because there were only feather pillows, no non-feather options on the bed or in the closet, which had me sneezing non-stop. Usually there are a mix of pillow options to work with. I wish I had taken the time to complain in the morning, but I had business meetings beginning at 8:00am and I was so tired, I just left. I was really surprised that Hilton would pull this type of charade - I later found out that rooms are usually "off-line" when there is a problem. I can't believe the manager tried to tell me I was getting a better room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We do apologize about the inconveniences you experienced during your stay. We immediately checked the room and the blackout drapes were in place and functional. We would welcome the opportunity to discuss your stay with us further as your experience is not the norm. Please do not hesitate to contact me directly and again, we sincerely apologize for your challenging stay at the Hilton Newark Penn Station.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.