Regarding the specific issue that I mentioned: On arrival, I checked in and the desk associate took a moment to step back and speak with a manager about which room to bring back "on-line". This did not click with me at the time that there would be an issue requiring the room to not be on-line in the first place. Then the manager informed me that it was "one of the best rooms" they have because it was a corner and had an out-of-the-bathroom sink. I was alone, so this quality alone was not a bonus for me. I then went up to my room to find it a normal room on the 7th floor. It appeared adequate at that time. I went to the business function I was in town for and arrived back to my room very late, after midnight. With the early flight that morning, busy day, storms, and late night, I headed straight to bed. I tried closing the curtains only to find there were no blackouts, only sheers. I couldn't imagine what could be done at that hour to correct the situation and already in pajamas for bed, I didn't want to call up hotel staff. I wish I had - apparently my window was facing due east. At the crack of dawn, the room was lit and only got brighter from 5:30 am on. In addition, I was up from 2:00am-3:00am because there were only feather pillows, no non-feather options on the bed or in the closet, which had me sneezing non-stop. Usually there are a mix of pillow options to work with. I wish I had taken the time to complain in the morning, but I had business meetings beginning at 8:00am and I was so tired, I just left. I was really surprised that Hilton would pull this type of charade - I later found out that rooms are usually "off-line" when there is a problem. I can't believe the manager tried to tell me I was getting a better room.
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- Also Known As:
- Hilton Newark Penn Station Hotel Newark
- Hilton Hotel Newark
- Hilton Penn Station Newark
- Newark Hilton