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“Impeccable Service” 5 of 5 stars
Review of Hilton Newark Penn Station

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Hilton Newark Penn Station
3.5 of 5 Hotel   |   Gateway Center-Raymond Blvd, Newark, NJ 07102   |  
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Newark to New York Pkg
Ranked #5 of 21 Hotels in Newark
new york, ny
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Impeccable Service”
5 of 5 stars Reviewed January 13, 2013

I chose this hotel because of the location which was quite convenient and only a 20 min train ride from NYC. From the moment I walked through the doors I was greeted warmly, check in was smoothly and the staff was extremely professional and informative. Even the housekeeping staff were very courteous and accommodating. Room service informed me the time frame my food would arrive and they were extremely accurate. The room was perfect, not one complaint only compliments as it lived up to the Hilton name.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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779 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Brunei
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 11, 2013 via mobile

the most important quality of a hilton is to have a polite staff, i stayed in hilton newark for 2 days in dec, staff was not polite, doesnt smile at all as if they were forced to entertain me. However on the bright side the rooms were clean and location was ok. The hotel manager should ask the staff to be more kind and friendly to their customers.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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San Carlos de Bariloche, Argentina
1 review
2 of 5 stars Reviewed January 6, 2013

The location is very convenient, cat walk to Penn station 1 short train ride to NYC, Penn station has a few shops and food stands pizza popcorn dunkin donuts, cheesecake etc. The staff was very nice but the rooms and prices were over exaggerated. I expected so much more since it was a Hilton brand. The beds are old and need to be changed, you'll wake up with a backache, the rooms were stuffy, the ac/heater makes a lot of noises. The rooms are tight, not much space. Overall it's passable but I did not see anything better than the small hotel chains. They definitely need to upgrade.

Room Tip: Be specific with what you want
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 4, 2013

I stayed at this property in Oct. 2012. The desk staff were very nice and rooms were always clean. The location was great to get into NYC easily.
Compared to a hotel not far from this one, the Hilton is quite overpriced. The other location had rooms of the same cleanliness and comfort for literally half the price. Internet was included, the Hilton charges approx. $12/day.
We ate at the restaurant for the buffet breakfast which I strongly felt was way overpriced for the quality. We had breakfast the day prior at a place in the concord between the hotel and the train station it was cheap, great service and good food. At the Hilton buffet my nephew had a forgein object in his scrambled eggs so I advised the wait staff. I understand these things happen from time to time. My nephew had such a bad taste in his mouth, as it was the gel from the sterno that he couldn't eat anything else.
When I went to pay the check they did not discount my nephew's meal. I told the waiter I could not pay for that due to what had occured but did pay for the rest.
I felt this was truly bad PR for and would not go back to that restaurant.
I have no problem paying higher prices for higher value items but truly feel that this location is very overpriced considering you can go a slight distance and find an equal hotel for 1/2 the price.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Queensland, Australia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 2, 2013

The best point on the Hilton is the very easy access to the train into New York City. We had stayed and played in New York City for a week prior. We were looking to stay somewhere else for another week with easy commute into New York each day. This proved to be perfect and more reasonably priced. The staff were very pleasant, the rooms were tidy and always cleaned appropriately and there were food/drink options handy.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, IL
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed December 30, 2012

Wake up Hilton ... you need to take your flag off of this old, disgusting building. First of all, why the ridiculously strong air freshener scents in the lobby? It was so bad, we could barely breathe. This one hotel has changed my mind of Hiltons as a chain. Marriott or Starwood would never allow a property like this to exist.

Secondly, the hallways are dark, dirty and dingy. The rooms, not much better. I'm fine with the "NYC small" rooms, but the carpets and bed skirting were nasty ... windows so dirty you could barely see out of them. And that lobby air freshener working its way up into the rooms ... fresh air please!!!

There's no lobby space to speak of ... one dirty couch and a couple "flea market worthy" chairs.

We did have a great lunch one day at the restaurant, but in the morning --- beware! It's tiny and so overcrowded when the hotel is busy. The $24 breakfast buffet was icky ... just the basics with the addition of a few hairs here and there ... nothing to protect the food.

This hotel is a cheap option for those wanting to stay outside of Manhattan and grab the $5 NJ Transit trains to NYC Penn Station (walkable to Times Square), but the money-saving plan will quickly turn into depression --- especially at night when the direct access to the train station is locked and you're forced to trip over homeless people scattered throughout the station in Newark.

Never again!

Room Tip: Stay elsewhere! Jersey City and Hoboken are better non-Manhattan choices.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bartlett, Illinois, United States
Top Contributor
73 reviews 73 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 26, 2012

Normally, I travel for business, but this time I was in Newark to see the Rolling Stones concert. My wife and I stayed in a standard king room. Room was clean, bed comfortable, and water pressure in shower is fine. Early check in was available for us and we always felt safe while in the hotel. The hotel is conveniently connected to Penn Station and we were able to take a train into Manhattan easily without paying NYC prices.

Shuttle Service only runs every hour or half hour and is in a very old/dated van, but it gets the job done.

Hotel is within walking distance of the Prudential Center, however make sure you have a group walking with you. In fact, any time you walk outside the hotel, be careful, I was eyeballed a dozen times when we walked to the nearby walgreens once. This area is not safe and despite the line you will be fed about "Newark is being cleaned up"....its not, proceed with caution. I would stay in this hotel again, but only if I absolutely had to be in the area. It's just not safe. You will hear police sirens going off all night...I know we did.

No Pool, which was surprising and disappointing for a Hilton, but I guess I've been spolied by more modern Hilton properties over the years.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Newark Penn Station

Address: Gateway Center-Raymond Blvd, Newark, NJ 07102
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Newark
#4 Business Hotel in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Newark Penn Station 3.5*
Reservation Options:
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Also Known As:
Hilton Newark Penn Station Hotel Newark
Hilton Hotel Newark
Hilton Penn Station Newark
Newark Hilton

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