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“Hilton Hotel in Newark, NJ- not impressed.” 3 of 5 stars
Review of Hilton Newark Penn Station

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Hilton Newark Penn Station
3.5 of 5 Hotel   |   Gateway Center-Raymond Blvd, Newark, NJ 07102   |  
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Ranked #5 of 21 hotels in Newark
NJ
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Hilton Hotel in Newark, NJ- not impressed.”
3 of 5 stars Reviewed November 20, 2012

I stayed at the Hilton, Newark, NJ right after Hurricane Sandy. However, I was fortunate enough to be there for a joyous occasion- a wedding. The accommodations were nice, but nothing special. I didn't get the door held for me (one of my favorite hotel perks that make me feel special). I was also utterly surprised (especially after the storm) that the Hilton charged for internet service in their rooms. I thought that they would have waived that fee, knowing how many people were displaced due to the storm. You also HAD to pay the $22/day parking rate. When I got to my hotel, there were some amenities missing in the bathroom and I had to find a maid in the hall to stock up. I just think there were some little touches that were lacking- the hotel did not go out of their way for me. I mean, it's the Hilton, I was expecting perfection. Doubtful that I will stay there again.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Rome, New York
2 reviews
2 of 5 stars Reviewed November 12, 2012

I've stayed at many hotels so I know what to expect. First off the price is way too much for what you get. We were charged 160 + tax for one night. For that price I expect a pool and hot tub and access to a nice neighborhood with a lot of nice places to eat. I also expect an internet or wifi connection to be included with the price. We had none of this. There was a tunnel with nice stores and some places to eat, but on a mid Saturday afternoon everything was closed except the hotel's bar and Subway. We ended up eating at a nearby Dinasaur BBQ which was ok, but it was really the only other choice we found (except for fast food at the train station).
The hotel wanted an additional 12.95 per night for wifi service. Someone is making a lot of profit on that (AT&T or the hotel).
Taxes on the room was a crazy 20 dollars thanks to NJ and Federal taxes. Could have stayed in downtown NYC for not much more and had all the amenities including excellent location.
Someone left a pair of socks by the hair dryer in the bathroom. View was terrible. Curtains wouldn't close to keep the early morning light out. There was a vent, but no working fan in the bathroom. Remote control had visible scum on it between the buttons. Beds were nice and comfortable and TV was nice. Heard police sirens twice. Not sure how common that is.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Redlands, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

We arrived from a cruise ship two days after Hurricane Sandy went through. Thank goodness we had reservations here, staying for 3 nights. Great value, economical, and right across the street from Newark Penn train station. We took the train into NY city each day for only $5. Bell hops were great, storing our luggage securely until it was time to check in. Desk staff were always courteous and helpful. We used the lobby computer to print our boarding passes, free of charge. The only hiccup was at the hotel cafe, where they dropped our entire breakfast on the floor and took another 20 minutes to cook it again, rather than offering us the buffet instead. In the evening however, the appetizers and cocktails were a great way to end the day, and the evening wait staff was super. Street noise was at a minimum, with well insulated rooms even though we faced the street. We will definitely stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 36 cities Reviews in 36 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 6, 2012

My g/f and I were staying at the Hilton during the aftermath of Hurricane Sandy here in New Jersey. It was VERY difficult to find hotel rooms since thousands of people had no power. We stayed at the Hilton last Wednesday and Thursday. (Oct. 31 and Nov. 1) The hotel was very nice. But I especially want to compliment the staff and management. They extended our stay under particularly trying circumstances...when EVERYONE was desperate to find a place to stay. I appreciated VERY much the effort the hotel staff made for us. I live very close to this hotel...about an hour away. So, it's likely I won't be staying there again. But, if there ever is a need to stay in a hotel near me...I would DEFINITELY come back to this Hilton.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 2, 2012

We stayed here for one night as a pre-cruise hotel but we also wanted to go into Manhattan for the evening so the location is excellent. As my title sated there were absolutely no surprises and that it was I wanted. The staff was excellent, the room was very nice and the bed was great. I rated the value as average because it was more expenisve than other comparable hotels in the area but the location of the hotel was the key determining factor.

I would stay here again if I had a need to go into Manhattan again.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsburgh, Pennsylvania
Top Contributor
72 reviews 72 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 30, 2012

We stayed here on the night before a cruise. Very convenient location to Penn Station for transport to Manhattan, a very quick trip. Rooms were clean, comfortable, more than adequate for an overnight stay. Front desk staff very helpfull-- began at check-in, continued through to helping find transport to the port. Very nice deli type restaurant on the walkway to the train that a great, reasonable breakfast. Would definitely go back.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2012

Stated here for eight nights. It was a great place to stay with easy access to South Orange where we were visiting our son, and only a short train ride to Penn Station, Manhattan via NJ Transit or the cheaper option PATH, either to Penn Station, Manhattan or up to 33 Street. Also very convenient to New Ark airport- 35 minutes from time of leaving hotel until fully checked at airport. Staff very efficient and courteous, and dealt with any issues promptly. Excellent breakfast available, especially at weekend. Room good size with the most comfortable bed that I have ever slept in. Would highly recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Newark Penn Station

Also Known As:
Hilton Newark Penn Station Hotel
Hilton Newark Penn Station Hotel Newark
Hilton Hotel Newark
Hilton Newark
Hilton Penn Station Newark
Newark Hilton
Address: Gateway Center-Raymond Blvd, Newark, NJ 07102
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Newark
#4 Business Hotel in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Newark Penn Station 3.5*
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