I agree with other reviewers that this is a very serviceable hotel. Beds are nice. Rooms are good size. The towels could be better.
But Beware: this hotel has airport shuttle problems!!
On arrival, I called the hotel and was informed that the shuttle bus picks up every 30 minutes (at 15 minutes and 45 minutes of each hour) at P4 Newark Airport. I arrived at P4 at 7:42 pm, and called the hotel again. The gentleman working the front desk said that the shuttle should be there very soon. No shuttle arrived until 8:13 PM. A young man associated with Courtyard Hotel (across the street from SpringHill Suites) jumped off the bus to "welcome" those who were waiting. I asked him why there was no shuttle at 7:45 pm. He did not have an answer.
On board the bus, I asked the young man again why, if the shuttle is supposed to pick up at 45 minutes after the hour, it did not do so. Others heard me complain and the entire bus erupted to join the verbal protest. Others said they had been waiting for 45 minutes for a shuttle! My guess is that the driver decided to go to "lunch" and skip a cycle. Hotel guests were very, very upset, but there was no offer in response. No "please join us for a free beverage in the bar". No offer to "take $5 off your bill for your inconvenience". Nothing. I learned subsequently that the Courtyard runs this shuttle, and the SpringHill Suites morning front desk manager told me that they've had numerous complaints about the service.
Then, the next morning, I fortunately arrived 5 minutes prior to the 5 am shuttle departure time. I was surprised that at that hour, there was an entire busload to the airport. Therefore, because we filled the entire bus, the driver had to skip a pickup at Fairfield Inn.
If you are going to rely on airport shuttle to get to/from this hotel (or Courtyard or Fairfield Inn which all share the shuttle), be advised that the shuttle service is not reliable!
Otherwise, this hotel is just fine for a night stay, and as others have mentioned, breakfast is quite good (especially for the price!).
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- Also Known As:
- Springhill Suites Newark Liberty International Airport Hotel Newark
- Newark Springhill Suites