The location is nasty. If this is your first time in NJ, you will consider turning around to your originating destination. While trying to find the hotel, you will immediately find yourself frustrated. As you see the hotel from the distance, you will have no idea how to get there (combined with NJ drivers honking and yelling "get outta the way you knucklehead / screwball"). There is only one entrance to the hotel, so be ready to turn. There is no such thing as turning around either - if you miss it, you are automatically penalized with paying a toll.
The service is average. The cleaning and breakfast staff is probably the best, as they do their job well. Front desk staff needs a lot of work. It's clear the front desk staff treat this as their "day-to-day" job, and not a career in the hospitality industry.
Problems experienced include dead batteries in the TV remote, no shampoo for 2 days (instead, they generously gave me a handful of conditioner...gee thanks) and a gym that hasn't received service in years. It's unfortunate the gym was so bad - and I doubt they care to fix it, even though I'm sure they realize the machines are broken. The elliptical makes a constant thud, making it impossible to workout.
Breakfast is good. The staff there is friendly and polite, though I imagine the overall hotel environment has decreased their morale through the years.
Overall, I would not stay here again if I had a choice.
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- Also Known As:
- Springhill Suites Newark Liberty International Airport Hotel Newark
- Newark Springhill Suites