This is the 2nd time we stayed at this hotel before a cruise. This time, it seemed to be a different experience. The hotel was very clean, but the staff was indifferent to borderline rude.
The positives of the trip are that we had a spectacular view of downtown Manhattan. The sunset with the buildings and the Freedom Tower in clear view were stellar. As I mentioned above, the room was very clean, the bed was comfortable, and the hotel had free breakfast.
The not so positives: I was checked in by Andrew who didn't address me by name, didn't acknowledge my tier status, didn't say welcome back, and most rudely, didn't end his call to help me. I was using points for the room, perhaps this is why I didn't get a warm welcome. Also, breakfast was mediocre at best. The sausage was hideous. The eggs were watery. But, the waffles were good.
Overall, an overage stay, but will look for another hotel in Newark/Bayonne area in the future.
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- Also Known As:
- Springhill Suites Newark Liberty International Airport Hotel Newark
- Newark Springhill Suites