We stayed here for a family funeral, just one night. It was tricky to figure out how to get in, because it was night and there was lots of traffic in the area around the airport. But there are signs, and you basically just go in a circle, circling in until you are there. The hotel is under renovation; currently the check-in area and main entrance are relocated to the back side of the hotel. They're still serving breakfast, and it was just fine. The usual assortment. The rooms are updated and clean. The bed was comfortable and the shower good. We would stay here again. They have shuttle service to the airport so this would be a convenient overnight for that.

We stayed one night here because we flew in a day early before our cruise out of Port Liberty. We were fortunate to be the first plane to fly to Newark from Indianapolis after Sandy so I was just happy to be in New Jersey and not holding a cancelled flight ticket! The lobby was a mess due to construction but I wouldn't hold that against them...it's only for the betterment of the hotel! We had stayed up all night the night before so when we checked in around 10am we were very pleased that our room was ready. I'm pretty sure when we woke up from our "nap" it was dark. Not that I couldn't handle going without a meal but there really is no place around the hotel without having to take a taxi. The first pizza plac we called was closing up due to the delivery driver running out of gas and there was none to be had at that point. Our 2nd call was successful and within 30 minutes we had a wonderful Italian meal in our room. The hotel clerk had given us a couple of delivery restaurants when we checked in. That was much appreciated. We headed to the lobby at 10 hoping to get a taxi to Port Liberty. We were told that there would be a shuttle available to take us at 10. Great! (well...for a cost..but that's fine) We waited until 15 after 10 and still no shuttle. We went back inside and was informed that they had already left. So, they called a taxi for us and it was very prompt. Overall... when you take Sandy and the construction into account, we had a great stay and would stay there again.

As Tour Director I brought a group of 45 people for a 2 night stay. Prior to arrival I was in touch with the Group Sales Manager, Mikolt Banyai. She gave our tour her fullest attention, sharing her direct line, answering all questions promptly, doing an extra favor for the tour sponsor, and meeting us at check-in. When we arrived the desk clerk announced that Housekeeping had not finished cleaning 5 of our rooms, and that the delay would be 45 minutes. This was very upsetting, since the group had to freshen up in rooms and then depart from the hotel in one hour. But happily, I didn't even have to ask the Manager if anything could be done about the problem, because she immediately took charge. Within 10 minutes, the occupants of the 5 rooms had been switched to other accomodations which satisfied them. The problem was solved! Her approach was calm, and efficient. The message she put out was "Don't worry, I'm taking care of this for you." Then, because the lobby area was undergoing construction, as an added bonus she personally escorted the group to alternative elevators, so we could get to our rooms without delay.

I recently stayed here for a concert at the Prudential Center and getting to the hotel from where i was coming from wasn't too bad. But when i was coming in from the city it was just awful! Super super confusing so anybody staying here really keep your eyes peeled for the signs. There are a few other hotels in the same area as well. They were also doing some maintenence at the main entrance so it was moved to the back. But minor detail really. Never heard anything noise wise. There were some loud neighbors but really we weren't in the room too much. Also being a poor college student, when I had to change my credit card they did it with no problem. But since it was a debit there was a hold on the room charge. The general manager Vivanli is absolutely awesome and super helpful. She immediately told me what we could do to fix it and was just overall awesome. The rooms were also simple yet clean and nice. Overall I wouldn't mind staying here again except for the location. At night too confusing to get to, but when you call them to ask for directions they helped in that as well. For the price not bad. So completely overall my experience was great for my short weekend in Newark.