No one here knows what they are doing. This was absolutely my worst hotel experience to date and I travel a lot for work. The staff is unhelpful and inept. This includes being OVER CHARGED FOR THE ROOM BY $700.00, A DIRTY ROOM THAT STUNK LIKE MARIJUANA, A INEDIBLE BREAKFAST IN A FREEZING LOBBY, HORRIBLE COMMUNICATION, UNHELPFUL STAFF, INACCURATE SHUTTLES (THAT DON’T ACTUALLY GO TO NEWARK PENN STATION). When I was finally able to speak to someone about being overcharged, I they were rude, yelled at me, and said they couldn’t do anything about it; that I would have to call back the next day to speak to a manager because they didn’t know what they were doing.
If you are in the business of dealing with people or money, you better KNOW HOW TO DEAL WITH PEOPLE AND MONEY!
- Official Description (provided by the hotel):
- Welcome to BEST WESTERN PLUS Newark Airport West!Stay at this conveniently located Newark hotel and enjoy full-service amenities and easy access to New York City!The BEST WESTERN PLUS Newark Airport West offers travelers the conveniences and services of any full-service hotel without inflated nightly rates normally found in the New York area. Unique hotel amenities include a daily complimentary hot buffet breakfast, and an exercise facility. A convenient 24-hour business center and a 24-hour snack shop are located on-site, perfect for travelers arriving and departing at irregular hours. A recently renovated, on-site cocktail lounge offers a wide array of spirits and allows weary travelers to unwind.Accommodation amenities include an in-room microwave, refrigerator and an iron/ironing board. The BEST WESTERN PLUS Newark Airport West also offers same day dry cleaning service.A complimentary shuttle service is available for guests to Newark International Airport. Hotel guests can also take advantage of a daily shuttle to the Jersey Garden Outlet Mall and Penn Station-offering easy access to the sights and attractions of New York City. Shuttle service is also available to the Cape Liberty Cruise Port, located in nearby Bayonne. Guests can also take advantage of our "Park and Fly" package where you can stay one night and park a car for up to 10 days. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Newark Airport West Hotel Newark
- Best Western Newark
- Newark Best Western