I arrived in town about two hours early and went to the front desk to see if they would allow us to check in early. I can say I have never experienced customer service like I did at this hotel. Since I was so early, the front desk agent couldn't determine which rooms that had check-outs for the days had already been cleaned. So, she pulled up a listing of ALL of the rooms in the hotel that were checking out that day and wrote them on a piece of paper. She had her other front desk agent personally go down the list and WALK to each one in order to find one that had been cleaned. I felt bad because I thought they were going out of their way to do this. They could have easily have said, "sorry, come back later!" But they didn't - they offered to do it, and had a smile on, too! After finding a room, she checked me in, thanked me for being a choice privileges member, walked in the back and handed me two granola bars as a thank you for coming by. When I got into the room, I was greeted with mints on the bed! Little things like this made me say WOW!
However, the actual rooms need some work. The hotel has some major age to it, and it shows. The room's carpet was old and worn and the AC unit used what looked like a thermostat on the wall circa 1980's. It didn't function and I had to manually adjust the actual unit even though there was a sticker on the unit saying "Use thermostat on wall". The room also had a fairly musty smell to it as did the hallways. The property is located in a not-so-great area of New Jersey and you definitely should keep your eyes out if walking back there late at night.
PRO TIP: This hotel is in walking distance of the Newark Broad Street station which you can take right into New York Penn Station for only $5! If you are looking for a place to stay where you can visit New York for the day and don't feel like driving or cabbing it into the city, that is a great option.
Overall, it wasn't bad, and the customer service was amazing. I would probably stay here again if I was in the area.
- Also Known As:
- Comfort Suites Newark Hotel
- Comfort Suites Newark Hotel Newark
- Newark Comfort Suites
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