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“a good hotel in a less than scenic location” 4 of 5 stars
Review of Comfort Suites Newark

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Comfort Suites Newark
2.5 of 5 Hotel   |   1348 McCarter Hwy (Rt 21), Newark, NJ 07102   |  
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Ranked #12 of 21 hotels in Newark
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“a good hotel in a less than scenic location”
4 of 5 stars Reviewed June 8, 2013

I was attending a conference in downtown Newark and the Comfort Suites was both convenient and reasonably priced. I brought food in so there was not the issue of it being in a sort of no-man's land of light industry and businesses. The location, on one of the main north-south arteries in Newark was convenient (only a five minute drive from downtown), the facility was clean and pleasant and the staff were accommodating. The breakfast, a typical motel breakfast bar, was perfectly adequate.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, Manager at Comfort Suites Newark, responded to this review, June 19, 2013
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were able to take advantage of the complimentary breakfast and enjoyed the level of service provided by our staff. We are happy to inform you that there are many restaurants in the vicinity and many who deliver to the hotel. Please ask the front desk agent for menus. We hope we are able to provide you with the same great accomodations the next time you are in the area
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162 people have reviewed this hotel

Traveler rating
    25
    58
    37
    20
    22
See reviews for
48
41
5
28
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Helena, Montana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

After a disaster with Best Western, which mixed up my reservation, Comfort Suites offered me a suite for less money than the room at Best Western. The room was great and the people were friendly. Restaurants and bars are close by.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, Manager at Comfort Suites Newark, responded to this review, June 19, 2013
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. We are happy to inform you that there are many restaurants in the vicinity and many who deliver to the hotel. Please ask the front desk agent for menus. We hope we are able to provide you with the same great accomodations the next time you are in the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 9, 2013

One of the best motel stay from Choice hotels.
I like the following :
(1) Clean room, bath room and lobby area. Most of all no pets allowed.
(2) great breakfast included with a nice area to eat and relax before start your morning.
(3) all levels of staff I have met are very professional in what they are doing.
The things may alert are
(1) the area it is located is kind of non residential as well as non commercial.
(2) not feeling safe to use public transport to go to nyc.
(3) the cleaning material used in the rooms are very strong but get used to it after an hour.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, Manager at Comfort Suites Newark, responded to this review, May 13, 2013
We appreciate you taking the time to review our hotel. It’s a pleasure to hear you had an overall great experience and were able to enjoy our convenient location, hot breakfast , Staff service and shuttle service. Our goal is to provide the highest level of service to all guests, whether you are here for one night or many. We Thank You hope to serve you in the near future.
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Bromsgrove,
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

Nice place but no facilities for an evening meal. no problems as you can have food brought in from the local Chinese. We went to a local Italian restaurant and were very satisfied. So the lack of a restaurant should not deter anyone from staying. Breakfast was a buffet, not so good, but adequate.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesnewark, Manager at Comfort Suites Newark, responded to this review, May 13, 2013
Thank you for sharing your feedback with us. I am delighted to hear you enjoyed your recent stay. It's great to hear you were able to take advantage of the complimentary breakfast and we are happy to inform you that there are many restaurants in the vicinity and many who deliver to the hotel. Please ask the front desk agent for menus. We hope we are able to provide you with the same great accomodations the next time you are in the area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 25, 2013

We needed to book a hotel near Newark airport and chose this one because the price was right. It is probably because we have a child under two that I am super aware of my surroundings and sensitive to any things that may seem off as was the case with this hotel. The hotel is not in the best location and as an another reviewer put it, doesn't provide a safe feeling. We were given a key to a room, that when we arrived, was wide open. There were fans blowing drying off the carpets and the carpet in the room was still a bit damp. There was a weird chemical smell. We asked for another room, and they gave it to us. The breakfast in the morning did look nice although we only had time to grab a banana and a muffin. It was one of the more affordable hotels in the area but I would not stay there again mainly because of the unsafe vibe I got. Might not be too bad for somebody who is not traveling with children.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Newark, responded to this review, April 29, 2013
I want to apologize for the inconvenience you encountered while staying at our hotel. I have shared your comments with the General Manager and we are taking the necessary steps to ensure proper communication is used in the future amongst our staff. Again, I do apologize and I hope you give us the opportunity in the future to serve you. Thank you for taking the time to share your comments and we wish you safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark
1 review
3 of 5 stars Reviewed April 24, 2013

I stayed at this Comfort Suites for a business trip. Based on a map review it appeared to be close enough to NYC for commuting. Despite being close to highways, the area around hotel is very run down & doesn't provide a safe feeling. Hotel was fine & the rate with easytobook.com made it a very good value.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Newark, responded to this review, April 26, 2013
I am pleased you found the hotel to be fine and you received a great rate. I am sorry to hear you were dissatisfied with the area around the hotel. We are located 4 miles from Newark-Liberty Airport and near public transportation to New York City. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
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Ohio
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 19, 2013

We stayed at this location for 2 nights. The hotel is only 1 1/2 miles from the train station, which made train travel easy on our first day and then we went on a 6 night cruise out of Bayonne, NJ. The place was clean, had a good buffet breakfast, the staff was very polite and helpful. Security lock boxes are available at the front desk and easy to access, since there are no safes in the rooms. We paid for the cruise package so we could leave our car there while we were on our cruise and they shuttled us one way to the cruise port for free. That was a savings of $45.00 plus tip, which is what we paid for the taxi ride when we returned to pick up our car. The only negative comment I have is regarding a night shift security guard (I assume that's who he was because of his uniform) sleeping both mornings on one of the couches in the main lobby for a couple hours until his ride arrived to pick him up. It looked so bad to everyone coming and going and was odd that the front desk would allow it.

Room Tip: We stayed in room 104 on the ground floor and had no problem with the location at all.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Newark, responded to this review, April 22, 2013
We appreciate you taking the time to review our hotel. It’s a pleasure to hear you had an overall great experience and were able to enjoy our convenient location and shuttle service. Our goal is to provide the highest level of service to all guests, whether you are here for one night or many. I will be speaking with our night shift employees to assure they are not to disturb our guests. We hope to have another opportunity to provide you with a convenient and accommodating stay in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Newark

Address: 1348 McCarter Hwy (Rt 21), Newark, NJ 07102
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #12 of 21 hotels in Newark
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Newark 2.5*
Reservation Options:
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Also Known As:
Comfort Suites Newark Hotel Newark
Newark Comfort Suites

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