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“less than expected” 3 of 5 stars
Review of Holiday Inn Newark Airport

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Holiday Inn Newark Airport
3.0 of 5 Hotel   |   450 Rt. 1 & 9 South (near Haynes Ave.), Newark, NJ 07114 (Newark Airport and Port Newark)   |  
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Ranked #4 of 21 hotels in Newark
Jerusalem, Israel
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“less than expected”
3 of 5 stars Reviewed June 6, 2013

While this was an OK stay and close to the airport, I was disappointed, as it was rated number 1 at Newark airport and it definitely didn't warrant it.
It was a place to sleep, reasonable beds and relatively close to the airport.
Access by car rental was actually rather round-about and room wasn't one of Holiday Inn's better ones.
We preferred this to a Crowne Plaza and Marriot Courtyard reservation and not sure it was the right decision and shows, you can't always go by the TripAdvisor consensus......

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Newark Airport, responded to this review, July 1, 2013
Dear yacovk,

Thank you for staying with us and taking the time to give feedback. I am happy to know that you found our location convenient for your business needs. Please accept my apologies for falling short of your expectations especially with the condition of the room accommodations you were given. I have taken note of your comments and I appreciate them as this is our best resource of improving guest satisfaction.

We really appreciate you giving us this feedback to help us make our guest experience even better.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 6, 2013

Stayed 1 night. hotel room was nice. apparently my reservation was for a smoking room. asked to change it to non smoking and got 2 double beds.would have preffered a king.staff were realy helpful. they provide free parking. water pressure can be a little stronger
no free breakfast.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, June 7, 2013
Thank you for taking the time to write a review. We are glad we were able to switch you into a non smoking room as you preferred even if there were no non smoking kings available for your stay.
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Basel, Switzerland
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 2, 2013

This is a good place to crash after landing or before flying out of Newark. It is also a good alternative base for trips into Manhattan without paying NY prices. The hotel shuttle bus will link you up to the rail system at the airport and from there into the city. Friendly staff, good rooms and reasonable prices.

Room Tip: The ice machines can be a bit noisy in the night as can the very powerful bathroom flushes from neig...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, June 7, 2013
Thank you for your review. We are glad that you found the transportation options into NYC were convenient.
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Blue Bell, Pennsylvania, United States
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 22, 2013

We had a 7:00 am flight from Newark airport and decided to stay at this hotel to make sure we made our flight. We picked it for the proximity to the airport but were pleasantly surprised at how nice the room and hotel was. There is a small but good restaurant with a bar right in the lobby which was great since we got there late. This hotel is right next to a parking lot called Parking Spot 2 that couldn't have been more convenient. It was just what we wanted to start off our vacation.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, May 23, 2013
Thank you for taking the time to share your review. We hope you had a great vacation and will keep us in mind when in the area again.
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Newark
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 22, 2013

This is a great hotel with a perfect service and very kind people. I will come back here when I'm in New York. The bar and restaurant are good with a wide range of food. This a Hotel is near to the airport, but you cannot hear the planes.



  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, May 23, 2013
It's a pleasure to share a review such as yours with our staff. Thank you for taking the time to write it.
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Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 21, 2013

When we booked this hotel, we knew it was a 3 star and were expecting just an ok place to sleep. Good surprise. The room was big, very clean, the staff was friendly and access to NY quite easy! We will definitely book it again!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, May 23, 2013
Thank you for your positive review. We love to hear from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellow Pine, Idaho
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 21, 2013

First of all my wife and I and another couple booked a room with two beds for three nights. When we arrived they told us that they had over booked and all they had was one king in a smoking room. We only had to stay in that room for one night. Next most hotels have complimentary coffee in the lobby. Not here, we paid $2.41 for a small pot that held 2 cups. Ant time I tried to talk to employees here they were not helpful and not very happy.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhirsh, Manager at Holiday Inn Newark Airport, responded to this review, May 23, 2013
It is always disappointing to learn that we did not live up to our guests' expectations.

When you booked your reservation online through a third party website the reservation was booked as a "standard room" for two persons. Although every effort is made to give you the room type of your choice, when a standard room is booked the preference for this room would be allocated on arrival and cannot be guaranteed. The room could be a smoking or a non smoking room. You may get one king bed or two double beds. When you arrived with 4 adults for your reservation, we had no rooms with two beds available. Your party was checked into the type of room that you had reserved. You were moved for your second and third nights and we never charged you the fee for extra adults in your room.

Complimentary coffee is provided in all of our guest rooms. In addition, coffee is available free in our lobby overnight while our restaurant is closed. When dining in our restaurant coffee is charged per person not per cup or pot. It does appear that you ordered coffee "to go" on more than one occasion. No matter what the item, "to go" orders are based on a serving size.

If you wish to discuss the matter further, please contact us at 973-242-0900.
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Additional Information about Holiday Inn Newark Airport

Address: 450 Rt. 1 & 9 South (near Haynes Ave.), Newark, NJ 07114
Phone Number:
Location: United States > New Jersey > Newark > Newark Airport and Port Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newark
#3 Romantic Hotel in Newark
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Newark Airport 3*
Official Description (provided by the hotel):
Announcements The Holiday Inn Newark Airport is now accepting reservations for arrivals after April 17, 2011. ... more   less 
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Also Known As:
Holiday Inn Newark Airport Hotel Newark

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