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“Beware prebooking online at Holiday Inns.” 4 of 5 stars
Review of Holiday Inn Newark Airport

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Holiday Inn Newark Airport
3.0 of 5 Hotel   |   450 Rt. 1 & 9 South (near Haynes Ave.), Newark, NJ 07114   |  
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Ranked #4 of 21 Hotels in Newark
Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Beware prebooking online at Holiday Inns.”
4 of 5 stars Reviewed January 28, 2013

My husband and I are planning an extended holiday and prebooked into this hotel for summer dates. Previously, when dealing with this hotel, where we have stayed twice before, the room was billed at the time of arrival. Today, we got our credit card bill and the rooms which were booked 5 months in advance were on it. We really like this hotel, but after dealing with customer relations at Holiday Inn Corporate Office, we are left with a bad taste in our mouths. We have no complaints about the charges, just the fact that they have chosen to take our money 5 months in advance. Even the most polite customer will get no help or a straight answer from their representatives. Anyone who deals with online bookings should beware when dealing with Holiday Inn. It is so unfortunate, as we always stay with this chain and have ALWAYS been satisfied with their product. Needless to say, this is our last reservation with any Holiday Inn.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManorHotelCorp, Manager at Holiday Inn Newark Airport, responded to this review, January 29, 2013
Dear Guest,

Thank you kindly for bringing this matter to our attention. We do apologize for the inconvenience caused to you. We take pride in providing exceptional service and we will do everything possible to have everything up to your satisfaction during your stay.

There are different rates on the Holiday inn website, based on the agreed terms and conditions. The pre-paid reservations offer a deeper discount when you agree that the payment will be collected at the time of the booking. I will be happy to look at your reservation and further assist you. Please, feel free to reach out to me at your convenience. Contact information T: 973-242-0900 ext. 7155, Email: hin@Themanorgroup.com.

Best regards,
Iliyana Petrova , Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crowthorne, United Kingdom
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 23, 2013

Modern update Holiday Inn, full connectivity TV where you can connect your laptop etc to view wide screen.

Arrived late, left early so didn't use too many facilities but v close to airport with a secure car park.

Room was v comfortable and no noise considering it's proximity to a busy road and the airport.

Wide range of breakfast buffet choice - my only disappointment was that when I opened my yogurt it looked kind of "old" - looked at the best before date and noticed that the whole selection of yogurts were a week out of date !

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 22, 2013

Spent the night here before leaving out of Liberty Cruise port. Very close Newark airport, only takes a few minutes to get to hotel. Just remember to get your bags on level below arrival gates and then back up to catch the Airtrain. Hotel picks up outside stop P4. Check in was fast and easy. Rooms are typical Holiday Inn, clean & comfortable. I was pleasantly surprised with how quiet room was. VERY close to the runways but sound proof. I gave 4 stars instead of 5 only because of highway noise. You can hear when a truck or emergency vehicle goes by. If possible get a room in the middle, not on the ends. Restaurant & bar is small just off lobby. Food choices are ok, sandwichs & burgers are around $10. Pizza is available along with full entree meals. Would certainly stay here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

My family and I stayed here over night on our way to V.A. for a family reunion. This hotel is easy to find, clean, reasonably priced and very well managed. We arrived after 1am without a reservation and the person at the desk was very helpful and courtious. Room was spacious and very clean as well as the rest of the property. Thanks Again!!!

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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed January 17, 2013

Front desk supervisor was very helpful. My wife was very sick and Ijaina called a taxi for us to go to the hospital. Ijaina was very polite and prompt with service. She was a blessing in my eyes she helped me and my wife in our time of need.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 12, 2013

We flew into JFK at 9:30pm and had another plane to catch from Newark at midday the next day, so we decided to head to Holiday Inn for an overnight stay (saves rushing the next morning).

We didn't arrive until 12:30am, partly due to our driver (Dial 7) getting lost. The roads are admittedly complicated around there, so might be worthwhile checking with your driver that he knows exactly how to get there.

The room was clean and decorated well. Great shower with an incredibly efficient toilet (the flush reminded me of a plane toilet!)

We had breakfast at the in house restaurant the following morning. Good prices for some pretty good food. Kids have free access to the buffet which was great.

Front of desk staff were lovely.

Certainly recommend for a quick stay.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Binghamton, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2013

Just an overnight while visiting friends but we enjoyed it. The rooms are comfortable and clean. The free breakfast is a good start to the day. A little exterior noise due to the location but not bad. The staff we spoke to was friendly and accomodating.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Newark Airport

Address: 450 Rt. 1 & 9 South (near Haynes Ave.), Newark, NJ 07114
Phone Number:
Location: United States > New Jersey > Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Newark
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Newark Airport 3*
Number of rooms: 191
Official Description (provided by the hotel):
Announcements The Holiday Inn Newark Airport is now accepting reservations for arrivals after April 17, 2011. ... more   less 
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Also Known As:
Holiday Inn Newark Airport Hotel Newark

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