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“The manager was rude and a poor representative for this chain.” 3 of 5 stars
Review of Howard Johnson Hotel - Newark Airport

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Howard Johnson Hotel - Newark Airport
2.0 of 5 Hotel   |   20 Frontage Rd, Newark, NJ 07114 (Newark Airport and Port Newark)   |  
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Ranked #16 of 21 Hotels in Newark
1 review
“The manager was rude and a poor representative for this chain.”
3 of 5 stars Reviewed April 22, 2014 via mobile

Although we were in a room designated non-smoking, the bathroom smelled very strongly of cigarette smoke. The employees at the front desk were very accommodating and moved us to a new room. The manager, on the other hand, was rude.
The hotel provided free shuttle service to and from the airport. There was a shuttle available for drop off and pickup in NYC as well (for a fee).

  • Stayed April 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neal G, General Manager at Howard Johnson Hotel - Newark Airport, responded to this review, April 23, 2014
Hello 2468snas,

Thank you for your time to write a review in regards to your recent stay at our hotel. It was a pleasure to have you as a guest since we enjoyed your company and time here at the hotel.

The cleanliness and the spaciousness of our rooms, and the shuttle service to and from the Newark International Airport are the major factors of the hotel and our hospitality that we are continuously improving daily for no other than valuable guests like you. I want to thank you for your time in writing a review behalf your recent stay. Many times it is difficult to understand our hotel , even with our team, but when important and respectful guests like you, write a review we are able to better understand our situation and resolve the existing problems, such as the parking fee.

We hope to see you again soon at our hotel as we appreciate your comments very much and we hope you give us a second chance at providing an even better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

Traveler rating
    34
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    176
    144
    194
See reviews for
169
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • Dutch first
  • English first
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English first
North Miami, Florida
2 reviews
3 of 5 stars Reviewed April 17, 2014

Property is the midst of being fixed up which is a good thing. Right now its a mess. I really hate the part when they ask you to pay for parking. $15.00 a day but I was staying 3 nights so they charged me $10.00 a night. Rooms are much improved. If you just need to sleep and shower it's fine.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neal G, General Manager at Howard Johnson Hotel - Newark Airport, responded to this review, April 19, 2014
Hello Andre121000,

Thank you for your time to write a review in regards to your recent stay at our hotel. It was a pleasure to have you as a guest since we enjoyed your company and time here at the hotel.

The cleanliness and the spaciousness of our rooms, and the shuttle service to and from the Newark International Airport are the major factors of the hotel and our hospitality that we are continuously improving daily for no other than valuable guests like you. I want to thank you for your time in writing a review behalf your recent stay. Many times it is difficult to understand our hotel , even with our team, but when important and respectful guests like you, write a review we are able to better understand our situation and resolve the existing problems, such as the parking fee.

We hope to see you again soon at our hotel as we appreciate your comments very much and we hope you give us a second chance at providing an even better experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel - Newark Airport

Address: 20 Frontage Rd, Newark, NJ 07114
Phone Number:
Location: United States > New Jersey > Newark > Newark Airport and Port Newark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 21 Hotels in Newark
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Hotel - Newark Airport 2*
Number of rooms: 171
Official Description (provided by the hotel):
8 Miles from New York City, Manhattan.5 Miles from Met Life Stadium, SuperBowl 2014. ... more   less 
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Also Known As:
Howard Johnson Newark
Newark Howard Johnson

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