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“Good Hotel” 4 of 5 stars
Review of Hyatt Regency New Brunswick

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Hyatt Regency New Brunswick
3.5 of 5 Hotel   |   Two Albany Street, New Brunswick, NJ 8901   |  
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Ranked #2 of 4 Hotels in New Brunswick
GreenLeadersBronze level
Edinburgh, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Good Hotel”
4 of 5 stars Reviewed January 21, 2013

I have used this hotel for about 15 years.

If you get a room away from the highway it is a good place to stay. Staff are friendly and helpful and the rooms are generally well appointed, clean and comfortable.

The bar staff are very good but the bar lacks any sort of character and although very clean is not an inviting environment,

It is pretty expensive for what it is but if you get a discount or corporate rate it is probably reasonable value.

Reasons to stay - location and staff.

Room Tip: Avoid any room overlooking the highway.
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  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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318 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Pune, India
Top Contributor
62 reviews 62 reviews
43 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 20, 2013

This was good experience during my first visit to the US in Sept 11, I was staying at Hyatt Regency New Brunswick. It is a good hotel, rooms are spacious and clean, staff is friendly and helpful. However this is quite a old hotel it seems from the building condition. It was crowded during week end due to various functions going on. Breakfast was OK there was sufficient options to choose from.

Stayed September 2012, traveled on business
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Burlington, Vermont
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 11, 2013

I booked this hotel blind using hotwire. Why is that relevant....because you apparently don't receive the morning newspaper with a hotwire booking. (I booked two rooms and neither received the paper) You do, however, have the opportunity to pay $3 for a bottle of water in your room and $10 per day for slow wireless internet and $13 a day for parking. Why does a 4 Star(?) hotel feel the need to turn every amenity into a revenue source? At the very least they could paint the dirty and chipped trim and doors, replace the ceiling light so the bathroom door could be shut with rubbing against the lamp glass, replace the broken knobs on the dresser and desk and fix the exterior glass door so cold and noise don’t seep through. Oh, and check the iron before using. It might have some unidentified burnt substance that renders your shirt unwearable. The front desk clerk sincerely apologized and said they would take off the charge for laundry, but of course it was on my bill at check out. Perhaps I expect too much from a 4 Star(?) hotel. I think a star rating should have a up or down arrow to indicate the quality trend. This hotel is definitely trending down.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Baltimore, MD
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 2, 2013

We have stayed at this hotel many times before due to it's location and convenient access to both the highway and train station...

However, this time we were completely taken aback by how much our room was "falling apart". The wallpaper had some damage, one of the knobs to the dresser was completely missing, and hardly any of the outlets seemed to be working. Every time we tried to plug anything in to an outlet, the plug just fell out...and you could see sparks of electricity trying to make contact with the plugs...The bottom of the dresser had pieces of wood missing and needed some cosmetic repairs...Also the vending machine on the floor was completely not working and when we left to check out, the trash cans by the elevator on our floor were overflowing with garbage and even had an old suitcase next to it that someone had discarded...

On the upside, the staff at check in this time were WONDERFUL...Nisha at the front desk was amazing and there was another gentleman (can't remember his name) who helped bring luggage upstairs and was extremely pleasant and cheerful... Both of them went above and beyond their roles by locating directions for me online and were just generally friendly and eager to please. The staff at checkout were completely different and very quick and matter-of-fact-similar to our previous stays at this hotel...

Not quite sure what happened this time around with the condition of the room and property. Hopefully they will get some much needed renovations and attention to the condition of the rooms in the near future. Normally I am more forgiving about this stuff, but not in a hotel that is in a 4 star "luxury" category...

Room Tip: Ask for the side of the hallway that does not overlook the highway...The highway side was very noisy...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
1 review
5 of 5 stars Reviewed December 20, 2012

We were a large group families that got together for a fun family weekend. Hotel staff was very pleasant and accomidating. Adults and kids had a great time. Rooms were clean and spacious. Beds were comfy. Definately would return.

Room Tip: Rooms on odd side are quieter but rooms on even side are larger
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 20, 2012

Overall, our stay was good and the kids will remember it fondly bc they enjoyed the heated pool everyday. The hotel was a good value and convenient for us. Room size is terrific and we even used the couch as a co-sleeper for our toddler. The negatives were the old tubs in the bathroom, soiled carpet, pricey breakfast and paying for parking. The heat wasn't on in our room and we froze the first night till maintenance fixed it.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 12, 2012 via mobile

I stayed in the Hyatt for business and was underwhelmed. The room (426) was ok except it was extremely noisy. The constant sound of traffic and trucks from the highway made it hard to sleep. I had reserved a king bed but on check in they said "sorry, we have to give you one with two double beds". Worse, the hotel installed toilets that make a loud whooshing sound when used. Great for water conservation but every time someone next door or, worse, above me, flushed I was greeted with this sound. It was loud enough to wake me up at 2:00 am. Even the tv in the next room could be heard. The hotel needs better sound insulation.

At breakfast, the hostess greeted me with a grunt and pointed me to a table and said "wait a minute". After 5 minutes of her ignoring me, I left. Nobody said a word.

This hotel is right across from the Johnson and Johnson world headquarters, so maybe the management thinks they have a captive audience and they don't have to work hard to please customers. If you have other options, though, I would recommend you find some other place to stay.

Stayed December 2012
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Additional Information about Hyatt Regency New Brunswick

Address: Two Albany Street, New Brunswick, NJ 8901
Phone Number:
Location: United States > New Jersey > New Brunswick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in New Brunswick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency New Brunswick 3.5*
Number of rooms: 271
Official Description (provided by the hotel):
Contemporary convention/ conference center hotel within walking distance of downtown New Brunswick. 288 Room, 14 suites hotel with 33,000 square feet of flexible meeting space including a 9,600 sf ballroom. Public and meeting space renovation completed in 2007. ... more   less 
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Also Known As:
Hyatt Regency New Brunswick Hotel New Brunswick
New Brunswick Hyatt Regency
Hyatt New Brunswick

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