Yes, we read the very good reviews of the Heldrich and, yes, the location was excellent with good restaurants nearby and an easy walk to New Jersey Transit. At first glance the contemporary design was appealing, but there were too many housekeeping issues that, apparently, the manager is not aware of. An ironing board was in the closet, but an iron was nowhere in the room. The condition of the bathroom should not make the hotel proud. The entire bottom of the bathroom door, from edge to edge and approximately 8 inches from the bottom was covered with something that was quite gray and nasty. The wallpaper was coming loose, and the shower area was not squeaky clean. Guests do not want to see mildew; doesn't the staff see all this? The toilet tissue seemed to be made from the same material one uses for wrapping gifts. Because of its hardness, it was superb for cleaning my eyeglasses. Frankly, I have never seen toilet tissue this thin and scratchy even at an airport or in any other public restroom. Speaking of scratchy.... the towels we had on our first night were thin and of loofah quality. The second set was somewhat better but far from what a guest would expect. Most every hotel provides one extra set of towels. Not the Heldrich. Toiletries provided were the basic shampoo, conditioner and lotion that my skin could not absorb; it formed a coating of a greasy substance that had to be wiped off. In regard to the bed linens, the pillows were fine, but the top sheet felt like a sheet of cold plastic and the duvet was lumpy so that there were cold spots. I agree with another guest regarding the TV. The system for changing channels is unnecessarily cumbersome. When we arrived at 3:30, we noted several guests waiting for their room to be ready. Next time I come to this city, I will stay at the Hyatt Regency New Brunswick - where the check-in time is 3:00 pm rather than 4:00 pm.
Ask to see your room before accepting it. After reading other reviews, I know some must be lovely.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 4, 2012
Thank you for taking the time to write about your experience here at The Heldrich. I want to apologize that your room was not up to your or our standards. I will be reviewing all your comments with my Housekeeping Department and Laundry Vendor about the linen and other items you have addressed. We are currently looking to upgrade our amenities and should have a new line in place in early 2013. Again, I do apologize for your experience with us and do wish that you give us another opportunity to gain your trust with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.