We're a recently married couple who only booked this particular HoJo branch due to its proximity to the New Brunswick train station and the only motel that we could afford before we can actually move in to our apartment in New York.
On 2/12/14 I contacted customer support to both Howard Johnson and Booking.com to settle a dispute I had with the front receptionist, who claimed to be the manager of the place, that the daily standard rate that I had booked through Booking.com did not match the amount of days in which I stayed. A total of $464.60 was shown in my invoice for a booking of 7 days, when adjusted to the Booking.com daily rate of $50.40 (excluding tax) should amount to be $352.80. During the duration from 1/31/14 - 2/7/2014 I was charged two different rates: the original Booking.com rate of $50.40 and then another rate of $63.20. Including taxes; the original 7 day stay through Booking.com came out to be $464.60. Due to weather conditions preventing us from leaving the New Brunswick, NJ Howard Johnson branch, we had to book an additional 5 days. Unfortunately, I understand that rates done directly through the source - this case being Howard Johnson and not Booking.com - can differ from doing it through a third-party source, when I am being charged for a 4 night stay at $406.64 including taxes through Howard Johnson for 4 days...this does not make sense. How can a hotel adjust their rates so sporadically and not be considered fraudulent? When third-party companies promoting Howard Johnson are buying out customers to figure out through their own mistake that they have booked with a hotel branch that does not take its customers/occupants seriously enough to match those prices or compensate them, why list them in the first place?
2/13/14, the entire North East Corridor, primarily New Jersey, New York, and Pennsylvania will be expecting gusts of over 20/30 MPH and snow of 10-12 inches and I am left with the only option to remain here for an additional two days at the discretion of the hotel staff who has belittled my requests to understand why I was being charged infrequent rates, whether I could speak to a manager or not, whether the hotel was going to be operating through this snowstorm, and if I can have a representative of Booking.com speak with the receptionist of Howard Johnson. All these requests were not met and I am left with no other alternative but to pay through a third party, as I refuse to have to pay the rate which is nowhere advertised in the hotel and fluctuates from $50 to $60, to lastly, $70 in a matter of two weeks.
One can only hope that my room can stay the same, since the daily rate does not.
On top of it all, I'm being shouted at and lied to for simply asking why the room rate is changing. When is this attitude ever appropriate to a paying customer?
Roach infested, dangerous, close to nowhere, bedbugs, and above everything else; a dilapidated circus that should be shut down.
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- Also Known As:
- Howard Johnson Express Inn - New Brunswick Hotel New Brunswick
- New Brunswick Howard Johnson