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Residence Inn Neptune at Gateway Centre: Traveler Reviews

3.0 of 5
230 Jumping Brook Road, Neptune, NJ 07753
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Residence Inn Neptune at Gateway Centre
Ranked #3 of 6 hotels in Neptune
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65 reviews from our community

    Trip type
Traveler rating
    35
    17
    8
    3
    2
Date Rating
Helsinki, Finland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nice stay in the appartment hotel”
5 of 5 stars Reviewed September 20, 2012

We enjoyed our stay in the Residence Inn. We stayed in a studio apartment.

The hotel is very convenient in terms of location, its room layout and services and attractions in the neighborhood.

The room (small apartment) was clean and had all the necessary equipment including cooker, oven, microwave own, dishwasher, fridge and freezer.

The hotel breakfast was included to the room rate and selection at the breakfast was good.
The small kitchen allowed us to enjoy some meals in the room when we didn't feel like going anywhere. However, there are plenty of restaurants in the neighborhood.

There is complimentary internet access in the room with cable but wifi access only in the lobby. The hotel has also guest computers and printers available for the guests.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Gorm D about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Decent with a good location but not rave worthy”
3 of 5 stars Reviewed September 17, 2012

Stayed over the sept jewish holiday weekend. Rate was 299. I thought that was a little high for post summer. The room we had was a suite and it was clean. The furniture and carpets looked tired..worn and ready to be replaced. The Hotel was pet friendly- which was what I needed..and it was easy to bring my pup in and out of the 1st floor room!! The bed was comfy and teh complimentary breakfast was a money saver.. food was plentiful and the buffet staff was on top of keeping everything fresh and replenished. I had called earlier in the day and told one of the desk staff I was checking in late- he was a little weird about that and said "thats ok ..for now" I said .."well I have reservations and if i wouldn't show you would charge me".. he was mumbling something about being to capacity and turning people away..I couldn't figure out why he was saying these things as if I would lose my reserved room. When I finally did check in he was no longer there and the desk clerk was extremely pleasant!

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask myspecialks about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Enjoyable, welcoming, pleasant stay!”
5 of 5 stars Reviewed September 14, 2012

We returned here this year and had a very nice stay in a well laid out 1 BR suite -which had very clean, comfortable beds. Room was quiet. Everyone on the staff were welcoming and very accomodating. We arrived early (about 10:30 AM) and received a warm reception from Marian and we asked if it was possible to check-in early (usual check-in is 3 pm) or we could come back later. Maggie, the housekeeping manager, said she would check and invited us to have coffee/tea in the lounge and within ten minutes returned and said our room was ready! Exceptional hospitality that never disappoints! The suite was clean, the bathroom spotless. All the staff are wonderful especially Vanessa (breakfast room), Sandy (reception manager) and Abby (general manager). There are even extras such as 'evening socials' Mon, Tues and Wed when there is a barbecue or pasta night at 6:30 and sometimes even freshly baked cookies and brownies at the reception desk in the evening.
Would recommend this hotel highly and look forward to staying here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Traveller10021 about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“2 bed/2 bath unit for 2 nights”
3 of 5 stars Reviewed September 5, 2012

We had an enjoyable overall stay at the Residence Inn in Neptune. We were able to get a 2 bedroom/2 bath unit for $199/night right before the Labor Day weekend. Very comfortable, clean and quiet, even with a hotel full of families. Friendly staff. We didn't use the patio. Conveniently located right off the Garden State, 10-15 minutes from Ocean Grove, 20-25 to Point Pleasant Beach and 2 minutes from the outlet mall. Some Residence Inn's are right ON a noisy main road but this one is not. Downsides: no oven in the kitchen, the picture quality on all three large LCD TVs was poor (though it was nice to have three TVs!), the pool is too heavy on chlorine, the pool room is depressing (dark and plain) and the towel rack was always empty, some gym equipment was out of order and breakfast was hectic with the staff failing to keep key items filled both days we were there. That might sound like a lot of downsides but most of those things seem easily fixable. One I didn't bother to list that can't be: I hate when the sink is outside of the toilet/shower room.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Rob C about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Top Contributor
90 reviews 90 reviews
89 hotel reviews
Reviews in 64 cities Reviews in 64 cities
345 helpful votes 345 helpful votes
“Very nice hotel”
4 of 5 stars Reviewed August 20, 2012

We stayed for one night wanting to be close to the Jersey Shore. The room is very nice! Typical Residence Inn. Room is clean and ready for check-in at one P.M. The receptionist was very nice. We asked for more shampoo and conditioner and it was brought up to our room. Pool is nice. There is large Walmart, Ruby Tuesday, Arby;s and McDonald's in the area. The only negative is not really close to the beach. It is a good five miles away.

Room Tip: Breakfast is great!
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask schong about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_Neptune_GM, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 24, 2012
Thank you for sharing your feedback about your recent stay with us! We strive to provide a warm and hospitable stay from a genuinely caring team. We look forward to seeing you on your next visit to the Jersey Shore.

Abby Kushner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Neptune at Gateway Centre

Also Known As:
Residence Inn Neptune At Gateway Centre Hotel
Residence Inn Neptune At Gateway Centre Hotel Neptune
Residence Inn Neptune
Neptune Residence Inn
Address: 230 Jumping Brook Road, Neptune, NJ 07753
Phone Number:
Region: United States > New Jersey > Neptune
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Neptune
Price Range: $$
Hotel Class:3 star (3*)
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