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Residence Inn Neptune at Gateway Centre: Traveler Reviews

3.0 of 5
230 Jumping Brook Road, Neptune, NJ 07753
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Residence Inn Neptune at Gateway Centre
Ranked #3 of 6 hotels in Neptune
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65 reviews from our community

    Trip type
Traveler rating
    35
    17
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    3
    2
Date Rating
Baltimore, Maryland
Top Contributor
69 reviews 69 reviews
69 hotel reviews
Reviews in 52 cities Reviews in 52 cities
187 helpful votes 187 helpful votes
“You're Not on Another Planet, Just Another RI; 15-Min. Drive to Snooki-Free “Jersey Shore””
4 of 5 stars Reviewed August 3, 2012 via mobile

Four-story Residence Inn (RI) -- just over 100 suites. Good quality, consistently reliable:

• Comfortable, clean, modern RI. Meets expectations of pleasant, functional, roomy accommodations.

• Good breakfasts. (Hoped for additional healthy options & more variety -- particularly for longer stays or repeat visits: Greek yogurt, whole grain breads, & greater assortment of fresh fruit.)

• Nice evening meals -- with some *different/non-standard* RI fare. (Won't say -- so surprised isn't ruined for new guests.) *Variety* is much appreciated for those with steady diet of rote hotel meals; thanks go to chefs & cooks who understand & make effort to create alternative tasty, healthy meals.

• For evenings when food isn’t served, brief drive to numerous nearby eateries; call-in order & pick up on your way home from day’s activities. Five-minute drive (or 15-min. walk) -- about ½ mile/ 0.8 km – on NJ 66 to: Ruby Tuesday  & WalMart (prepared meals or grocery shop).

• If you’ve time & inclination, food shop & prepare your own meals in furnished kitchenette. Approximate drive times to 2 groceries in neighboring Ocean Township:

 -- 10 min. (3.5 mi./ 5.6 km) to Target  (2331 State Rte 66).

 -- 15 min. (5 mi./ 8 km) to Wegmans (1104 NJ 35). (Pricey but *delicious* takeout with abundant variety; also exceptional grocery store.)

• Smaller exercise room with older, working equipment.

• Free internet/WiFi.

• Free on-site self-parking.


Approximate drive dimes (distance) -- depending on traffic – to airport & points of interest:

• 50-60 min. (43 mi./ 69 km) -- Newark Liberty International Airport (EWR)

• 50-60 min. (23 mi./ 37 km) -- Sandy Hook Lighthouse (Gateway National Recreation Area/ Beach/ Boardwalk)

• 15 min. (4.5 mi./ 7.2 km) -- Asbury Park/ Beach (Jersey Shore):

 -- Safe, “Snooki-free” during colder months. But winter shore, even with snow dusting, is still lovely. Brisk breeze blows yet doesn’t deter the hearty from walking the beach; bundle up & enjoy its desolate wintery beauty.)

 -- Also in Asbury Park is façade of round “Casino” building (Philadelphia Toboggan Company Carousel); if you enjoy historical architecture or just interesting structures; you may delight in photographing its remains.

Overall, a solid RI for short- or long-stay whether traveling with family, as a couple, or alone on business.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask gnomemoss about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 13, 2012
Thank you for wonderful detailed review on our hotel, we appreciate all the great feedback. Your suggestion for additional "healthy choices" at...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indialantic, Florida
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
“Very Nice!”
5 of 5 stars Reviewed August 2, 2012 via mobile

We stayed here while visiting relitives nearby. It is a great home away from home. Very roomy and comfortable. Management was a little slow getting some rowdy guests under control on our 1st night and it led to a late night with little sleep. If we had to get up early the next day we would not have been very happy. Overall we will stay here when we see our New Jersey relitives.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Firefozz about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 13, 2012
Thanks for taking time out to share your experience while visiting us. Although we have a no party policy in place occasionally there is a need for reinforcement. I am happy to hear that it didn't continue during the rest of your stay. We are extremely pleased about your "home away from home" comment which tells us we did quite a few things right and we can't wait for you to visit your second home again. "Residence Inn Neptune
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schenectady
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Unexpected pleasure”
5 of 5 stars Reviewed July 9, 2012

We were delightfully surprised when we found this 2 bedroom 2 bath on 4th of July weekend and very reasonably priced.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask patschenectady about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 3, 2012
We are extremely happy that we met your needs and you took the time to post for others to see. On a daily basis we strive on customer feedback and it's our main source on fine tuning their experience. The entire staff looks forward to your next visit and hopeful we can exceed the first.
Thanks
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Baltimore
1 review
5 helpful votes 5 helpful votes
“Terrible Customer Service”
1 of 5 stars Reviewed July 5, 2012 via mobile

Sandy the asst manager is rude and nasty. They overcharged my credit card still no refund. The hotel was full of unhappy guests at the way they were treated. This place could be ok if they knew how to treat people. Save yourself a headache stay somwhere else.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask mellieRN78 about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 13, 2012
First, apologies are in order for an unfavorable encounter with one of our Team Member, it's not often that we were so far apart initially on resolving an issue. However after our conversation I am glad that I was given the opportunity to make things right, I hope your initial and first impression is not the last and would love to have you back in the future to see that our guest's satisfaction is priority #1.
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New York
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Pleasant stay”
5 of 5 stars Reviewed June 13, 2012

Stayed here for an overnight beach stay. Close to Belmar Beach and many activities. Would stay here again.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Luvthebeach35NY about Residence Inn Neptune at Gateway Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review
August 3, 2012
Thanks for the great review you posted, it give us great pleasure in knowing that we satisfied your needs and it so good to hear it. Wither favorable or unfavorable we like hearing from our customers so we can continue doing what is being done well and improve on what is not up to par. We look forward to having you back, again thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Neptune at Gateway Centre

Also Known As:
Residence Inn Neptune At Gateway Centre Hotel
Residence Inn Neptune At Gateway Centre Hotel Neptune
Residence Inn Neptune
Neptune Residence Inn
Address: 230 Jumping Brook Road, Neptune, NJ 07753
Phone Number:
Region: United States > New Jersey > Neptune
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Neptune
Price Range: $$
Hotel Class:3 star (3*)
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