We made priority seating reservations for 7:15pm. We were a party of 9. We waited until after 9pm to be seated, while all the children in the party were starving and my own mother (who has diabetes) because quite stressed and ill sitting on the staircase (there is no seating) to wait with the dozens of other people waiting.
We were finally seated, JUST as I was about to LEAVE, and we waited another half hour for anyone to take our order!! At this point, my kids were miserable and misbehaving. We finally did get to eat, but it took 20 minutes to get enough forks and plates on our table, they never brought us our hot towels, and it took forever to get drinks. To top it all off, my sister and I ordered the scallops and they were overcooked and rubbery.
I have been here many times before, and we drive past two other hibachi restaurants to get here, because we have always had good service and good food. But NEVER again will I set foot in this place. POOR management to severely overbook reservations and make people wait hours and hours! By the time we were done, it was 10:30pm and my kids were well past their bedtime. Needless to say, a BAD time was had by all.
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