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“Great Location O.K accomodations” 3 of 5 stars
Review of Fairfield Inn & Suites Mt. Laurel

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Fairfield Inn & Suites Mt. Laurel
2.0 of 5 Hotel   |   350 Century Parkway, Mount Laurel, NJ 08054   |  
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Free Parking
Ranked #14 of 27 Hotels in Mount Laurel
Lake Zurich,IL ( Chicago burb )
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
“Great Location O.K accomodations”
3 of 5 stars Reviewed April 21, 2013

This is not my favorite Fairfield, but the location was great for me being close to Route 273 and I -295. My room was O.K, clean but small room. A/C was great since the temps outside reached 87! so I slept well. I did have to move as I was initially given ROOM 108- big mistake as it is next to the Workout room with the treadmill noise going thru the walls until 10:00 P.M. The next A.M I asked the front desk to move me and they immediately assigned me a 4th floor at the end of the corridor which was fine with me! My luggage was stored behind the front desk until I returned at the end of the day,

The free breakfast was o.k with bright & cheery attendants who insured you were taken care of ! The coffee was actually strong and scrambled eggs with turkey sausage patties where served the 2 day's I stayed.I was handed out a water bottle and granola bar for later which was great to have for a mid-A.M snack which was a nice gesture.

I attempted to use the public computer but the printer was not synced and could not print out my airline ticket. The manager on duty was kind enough to bring me in his office so I can log on and print my ticket!! So staff was courteous and very pleasant.

Restaurants in the area were close by so you can pick and choose what you like within 5-miles. I guess I would return if the price was right, meaning I would not pay more than $125.00 for a stay here.

Room Tip: Stay away from ROOM 108! Look for 2nd floor or higher!
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, May 10, 2013
Hi Hotrod,
Sorry about the inconveniences that you experienced but Im very glad to hear you point out that our staff was able to correct any issues as soon as you reported it to us. Thanks for taking the time to tell us about your stay. Hope to see you soon.

Todd Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
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    30
    12
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 10, 2013

This property is our choice when visiting relatives in Philadelphia. It's close proximity to I-95, literally minutes away, makes for easy travel to both Northeast Phila. and Center City. The rooms are comfortable, bed and bathroom linens very nice quality! We were pleased that Marriott is expanding their complimentary breakfast to include hot items. Check-in was quick, with a friendly and professional staff. We'll definitely be back!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, May 10, 2013
Hi Fillyfan,
We are glad that you find us so convenient. See you guys soon and thanks for taking the time to comment about your stay.

Todd Roberts
General Manager
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Fall River, Massachusetts
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

The staff at the desk were very pleasant. On the first day we noticed the tub did not drain. We brought it to the attention at the front desk. It was not fixed by the time we left. Then the toilet chain kept falling off. That also was not fixed.
The breakfast area was very clean. It was staffed by a very, very attentive staff member. The all day available coffee area was always stocked and clean. The pool area and exercise room were also clean.
We did have issues getting on the Internet at times.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, April 10, 2013
Hi TYFR,
Thanks for your comments. I will share them with the entire staff as I always do so that we can improve our product and customer service. Thanks for staying and we hope to see you again.

Todd Roberts
General Manager
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Fredericton, Canada
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 31, 2013

Staff was very ignorant. Had to switch rooms due to a leaking tub with cracked tiles on the floor. They treated us as if we inconvenienced them. Rude when we went to buy drinks from them. Woke up in the night with a red bug on my pillow, got the kids up at 4am and left. Still haven't had a response from Management after 2 attempts. This was the one and only negative experience with a Marriott we have EVER stayed at and we usually have 20-30 hotel stays per year, and always stay at Marriotts.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, April 2, 2013
Hi,
My staff and I have addressed the both the product and customer service issues that you and your family experienced. We are sorry that this wasn't the type of stay that we normally deliver but we quickly took the appropriate actions. We hope that you guys return in the future, especially after we renovate our guest rooms later this year.
Thanks again.
Todd Roberts
General Manager
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 14, 2013

Given its proximity to the indoor water parks, it was perfect for our multi-family trip. Staff were friendly and accommodating. As is typical, free wi-fi, parking and included breakfast helped tremendously. Nice pool enjoyed by the kids. Overall a smaller but well maintained property near to many restaurants and attractions. Beds were comfy and rooms clean.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, March 16, 2013
Thanks, Travelmama212. We are glad that things worked out so well for you and your friends. See you next time and please say hi to me when you come back.

Todd Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed March 7, 2013

We spent one night in the Fairfield Inn $& Suites in Mt. Laurel.
We arrived late at night and were greeted by a very friendly woman at check-in - MyKalAnn - who accommodated our needs and even gave us a welcome snack bag. She went the extra mile to make us comfortable.
Ms. Demaris, who set up the very ample breakfast, was also a very accommodating and gracious person who put out additional cereals and kept the supply of the other breakfast foods fresh long after the listed breakfast hours.
Both of these employees were exceptional. As a result we would definitely stay at this hotel the next time we are in the area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, March 8, 2013
Thanks, Gav. I have printed your comments for all of the employees to see and especially the 2 that you mentioned in your comments. Thanks so much for taking the time to mention our hotel and the employees. We all really appreciate it. See you next time.

Todd Roberts
General Manager
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atlanta
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

I've been traveling with my family and decided to stay here based on location.
I haven't seen any reviews before check in. I think this place deserve second chance.
It looks like the property is getting facelift and new decor looks great. My favorite was the panel behind check-in desk that changes colors and fireplace.
My room was very clean and mattresses comfy. Little outdated though.
Overall great experience and value for price paid.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd R, General Manager at Fairfield Inn & Suites Mt. Laurel, responded to this review, January 30, 2013
Hi FDDenver,
Thanks for giving us a shot and for taking the time to share your experience. We are 95% done in the public areas, such as the lobby and breakfast area both have new carpet and furntiure. The "dated" rooms that you mentioned will be revitalized by this Summer. New carpeting, new furniture and we will splash a little paint around. I hope you see when we are done. Thanks again. Todd Roberts, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Mt. Laurel

Address: 350 Century Parkway, Mount Laurel, NJ 08054
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Mount Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Fairfield Inn & Suites Mt. Laurel 2*
Number of rooms: 118
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Also Known As:
Fairfield Inn And Suites Mt. Laurel
Fairfield Inn & Suites Mt. Laurel Hotel Mount Laurel
Fairfield Inn Mount Laurel
Fairfield Mount Laurel
Fairfield Inn Mt Laurel
Mount Laurel Fairfield Inn

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