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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
2.5 of 5 Hotel   |   500 Diemer Drive, Mount Laurel, NJ 08054   |  
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Ranked #16 of 27 hotels in Mount Laurel
Brick, New Jersey
1 review
“OUTSTANDING!!!”
5 of 5 stars Reviewed November 28, 2012

Our home was left flooded and unlivable after Hurricane Sandy hit NJ. FEMA put us (myself, my husband, our 3 daughters and our dog) up in this hotel for more than a month. The room was great, very clean and very comfortable.....and the fact that we had a full kitchen was WONDERFUL! The staff extremely friendly and helpful.....I can't thank these people enough for all they did for us. I would definitely recommend this hotel to anyone! I couldn't have hoped for a better place to stay :-)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, November 29, 2012
Thank you for taking the time to write a review of your stay. I'm glad that your stay was so very pleasant and the staff apreciates your wonderful comments. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Write a Review

32 people have reviewed this hotel

Traveler rating
    7
    12
    4
    1
    8
See reviews for
11
6
9
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Philadelphia, PA
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 7, 2012

I accidentally left my robe hanging on the back of the bathroom door and they stole it. Why would you want someone else’s robe, eww! After several phone calls and emails, no one ever got back to me. Yes, it’s only a robe, but I loved that robe. Good thing it wasn’t something valuable. Make sure you have all your belongings before you check out!

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, November 10, 2012
Thank you for your recent review of your stay. I am sorry to hear that you lost your robe. I appreciate you bringing this to our attention. I hope that you will contact me directly, at rcasas@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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Oil City, Pennsylvania, United States
1 review
4 of 5 stars Reviewed October 18, 2012

From check in we were very impressed. Our room was very nice and comfortable. Loved the kitchen area. I am looking forward to our next visit to New Jersey because we are going to stay here again. There were only a couple of minor things that could have been better. The tub was very slow to drain after a shower. And the hotel allows pets, and the one night we walked out of our room to find a dog had left us a present at our door. I notified staff and by the time we came back it had been cleaned up. If they allow pets then they should have a specific section for pets. The hotel was away from the highway so it was very peaceful. Other then this minor infractions we love our stay at this hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, October 19, 2012
Thank you for your recent review of your stay. I am sorry to hear that you had a few issues during your stay. I am retraining the hotel staff to ensure that these items do not occur again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at rcacas@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Florida, Massachusetts
1 review
5 of 5 stars Reviewed September 19, 2012

i loved it.iwill def go there again.went for a vacation to get away.everyone was friendly.the one girl marissol was sweet and helped me out alot.room was clean and overall outside was clean to.i will be there again next year

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, September 24, 2012
"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Philadelphia - Mt. Laurel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2012

I planned a small timeout work break and needed sum quiet downtime I picked Extended Stay Deluxe to try I had stayed at Extended Stay before(reg not deluxe) so tried sumthing new and was pleased with the check in ladies on 8/31/12 they got me checked in fast my room was great,coffee,bagels muffins and fresh fruit started my morning and the only thing lacking was the pillows wasnt fluffy:)all n all my stay was great and plan 2stay there again and THANKS!!!:)

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, September 11, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Porte, IN
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2012

Your opinion of this hotel will probably depend on the reason for your stay and how much time you spend in the room. It is not luxurious, but it is by no means a fleabag hotel. You've probably seen the other reviews that mention the condition of the carpet - and they are accurate. When I visited in July, 2012, the lobby carpet was soiled as was the carpet leading to the elevator. However, my room was immaculate.

As a former hotel general manager, my impression is based on a few things immediately: the cleanliness of the bathroom, the areas that some housekeepers skimp on (not usually their fault as their time is limited) such as tops of cabinets, the phone, under beds, etc.

All of these areas were clean and obviously freshly vacuumed and polished. The room was large - with a kitchenette including range, refrigerator, microwave, etc. and a sink. Plates, cutlery, kitchen towels and glasses were provided.

The bed was not terribly comfortable but adequate. The pillows, however, were awful. Paper thin. I requested more but during my stay, the hotel was sold out most of the time and I was told that extras were not available. I found that hard to believe as it is an item that hotels have to keep on hand in event of theft, etc. But, I survived with the skimpy pillow that was about the same as not having one at all.

My area of the hotel was quiet, and only occasionally did I hear other guests.

The hotel is convenient to the turnpike and 295 and is just minutes from restaurants (by the way, avoid Azteca! Go to Don Pablos or another restaurant if Mexican is your choice), shopping, fuel, convenience stores, fast food, and pharmacies. Since it is situated off the main highway, it is quieter than some of the properties that are located right on the road. All in all, I would visit this property again and BEG for additional pillows or better still, bring my own from home.

Room Tip: If you have a lot of luggage, I would suggest a first floor room.
See more room tips
  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, September 11, 2012
Thank you for posting a review about your stay at our hotel. The staff and I strive to provide friendly service, clean rooms and comfortable surroundings. I am happy to hear that overall we were able to do this; however, I appreciate the feedback about areas we can still improve on.

Please know, your comfort is very important to us. We have chosen pillows that we think best fits our customers' needs, and we continue to look for new ways to satisfy everyone's sleeping preferences. As well, I am looking into your remarks about the cleanliness of the property and will be sure to review our standards with the staff.

It would be our pleasure to have you stay with us again in the future or at any of our other brand locations. We look forward to showing you our redoubled efforts.
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Toms River, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2012

I've stay at this hotel numerous times and was quite pleased with the accomodations except for the one time i booked a smoking room of which i always do and my last visit i didnt get one .I had to go outside to smoke and it was raining not pleased with that at all . I found the room to be very clean and comfortable will stay again planning to stay Labor Day weekend.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review, August 17, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Address: 500 Diemer Drive, Mount Laurel, NJ 08054
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #16 of 27 hotels in Mount Laurel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place 2.5*
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Also Known As:
Mount Laurel Extended Stay

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