Let me begin by saying if you're looking for a luxurious visit to New Jersey, this is not what you're looking for. This hotel is perfect for someone passing through, someone who needs a hotel for business, or someone looking for a cheap hotel close to Cherry Hill and Philadelphia. The positives: location, price, convenience, comfort, cleanliness, friendly staff, the windows open, has a dvd player, shampoo and conditioner wasn't stocked but you could request complimentary shampoo, conditioner, toothbrush, razor, shaving cream, comb, etc. The negatives: a bit outdated (still uses an old style comforter and blanket on the bed), the tv remote didn't work, no flat screen (still had a boxy tube), the walls were thin (I couldn't hear people in rooms next to me, but when they shut their door I thought someone was shutting my door, and I could hear cars leaving the parking lot at 5am). Hearing cars leaving the parking lot wasn't enough to wake me up, but if I was awake trying to fall back asleep, I was aware of it. Overall, none of the negatives were enough of a reason for me not to go back or not to recommend it, but the hotel could use some updating. If it was updated, I would give it 5/5. It was very comfortable and close to restaurants, bars, movies, malls, stores, and anything else you could want. For the price, you can't beat it. Use promo code ESH10 for an extra $10 off. And booking the day off should give you a lower price also.
Rooms on higher floors are better. Check out the parking lot and try to get a room where fewer cars...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 30, 2012
I recently received a copy of your review of the Extended Stay Deluxe Philadelphia - Mt. Laurel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I am also grateful for your other positive comments; however, I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
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I have looked into the negative points you outlined, and will use your feedback to help make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.