We stayed at this hotel on August 4th for one night. It is well situated if you are travelling, the hotel is impeccable, the room is spacious, comfortable and clean. Our check in was quick and easy. The area is nice with walking trails nearby (great if you have a dog!). They are actually expanding the hotel right now, so brand new rooms will be ready soon. I would have given this hotel a great review, but…
The next morning, we had to leave early. We knew that the breakfast was served only from 7:00 on Sundays, but in most Residence Inn they set it up earlier and you can grab a bite before you leave. Actually, everytime we left early, when we checked out the employee at the front desk would ask us if we had eaten something even if it was 6:00-6:30!
We showed up in the breakfast area at 6:20, and all the cold items were already available. As I made my way to the buffet, the lady at the front desk rudely said to my husband that breakfast only started at 7:00 and that we were not allowed to take anything. I thought she meant that the hot items would not be served before 7:00, so I went ahead and served myself. She then rudely told my husband again that we were not allowed to take any of the items there before 7:00.
I could not believe this, so I told my husband to grab a few things anyway, but he was really uncomfortable, because the lady kept grumbling. In the meantime, the gentleman who was setting up the breakfast items went to open the lights in the breakfast area since it was a little dark. Soooo, the frustrated lady told him not to open the lights. Cute, isn’t it? Then, a few young people showed up, and she rudely told them that breakfast would start only at 7:00. A young woman asked if she could only take a bagle, and the answer was NO.
Now come on. Clearly that lady is not in the right business, she should seriously consider changing her career. We have NEVER been treated this way in ANY Marriott hotel. Over the years, we have had issues with reservation mix-up or various inconveniences, but every time the staff would make sure that the issue would get taken care of, and with a smile! This type of attitude is NOT acceptable in the hotel business. I can understand that we all have bad days, and some staff members are not always super "smily", but you can at least be polite and open to your guest’s needs. If you want to limit the access to the breakfast items, then have them locked behind closed doors, and it will keep the desk lady happy….
- Also Known As:
- Residence Inn Mt. Laurel At Bishop`s Gate Hotel
- Residence Inn Mt. Laurel At Bishop`s Gate Hotel Mount Laurel
- Residence Inn Mount Laurel
- Mount Laurel Residence Inn
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