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“Lives up to name” 4 of 5 stars
Review of Homewood Suites by Hilton Philadelphia/Mt. Laurel

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Homewood Suites by Hilton Philadelphia/Mt. Laurel
3.0 of 5 Hotel   |   1422 Nixon Dr, Mount Laurel, NJ 08054   |  
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2X HHonors Points
Ranked #8 of 27 Hotels in Mount Laurel
Suffolk, Virginia
Top Contributor
61 reviews 61 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Lives up to name”
4 of 5 stars Reviewed December 3, 2013

We stopped after a very taxing day of driving and this was a very welcomed break! Having a separate room for our nephew traveling with us was perfect for us to get a good nights rest. The hallways had numerous dishes and trash bags from rooms which were not picked up even by the next morning. The breakfast buffet was wonderful. Staff was very friendly.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    78
    63
    25
    12
    9
See reviews for
89
24
11
57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
North Las Vegas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed November 19, 2013

Called at 7am on Sunday to verify a reservation, while I was still in the cancellation period. Very rude. Housekeeping didn't refill towels. No lids for coffee cups and only bagels for bread. Very poorly run property. Uncaring management and staff.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this review, December 2, 2013
Good Afternoon,
Thank you for writing a review about your recent stay at our hotel. I apologize for the experience you encountered during your visit with us. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements. Please feel free to contact me directly if you would like to discuss in detail your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed November 12, 2013

This hotel is well located and the rooms are comfortable. The bed, unfortunately, is not. The staff was outstanding, except for Housekeeping, which showed up really late each day and did only a partial job.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia Cross Roads, PA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 6, 2013

This is the 2nd Homewood Suites we have used, both in PA. We are extremely pleased with the facilities, rooms, bathrooms, bed and bedding and staff. We would HIGHLY recommend Homewood Suites to others, without reservation. Keep up the great work.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this review, December 2, 2013
Good Afternoon!
Thank you for staying with us, we are happy to hear that you enjoyed your stay and all the amenities at our hotel. I will also pass along your kind words about the service you experienced to our staff. I am very happy to hear that you enjoyed all the amenities we have to offer and the hotel overall. I appreciate the time you've taken to share your experience while staying with us and look forward to seeing you again in the future.

Sincerely,
Jim
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Jaffrey, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 2, 2013

Though the hotel and suite were clean. Our stay was unpleasant as the smoke alarmed chirped with a low battery warning. Shocked that the desk staff who answered the phone at 1:30 AM said he was aware that this had been a recent ongoing problem and suggested that I could climb up to the alarm 12' up at ceiling and remove it. I actually did this just so I could sleep. I had to drag the kitchen table into the bedroom to get up to remove the alarm and place it in the hall.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this review, December 2, 2013
Good Afternoon,
I am sincerely sorry that you did not enjoy your stay with us. We have been improving on our guest experience here at the Homewood Suites and truly can't apologize enough for your experience. On behalf of the entire staff I once again sincerely apologize and hope you will give us another chance in the future.

Sincerely,
Jim
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Mt. laural, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Since the management change the staff have become much more friendly, helpful, and make you feel at home. Breakfast is a little weak but better than before. Dinners are nice and easy and there is a lot of places to go out to eat if you prefer. The mall is close and supermarket close by and a best buy

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this review, December 2, 2013
Thank you very much for staying with us, we are happy to hear that you enjoyed your stay. We appreciate your business and look forward to seeing you again real soon.

Sincerely,
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York, USA
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

This hotel was spotless. We stayed there for one night in the middle of a road trip. The room was very clean. The bed was very comfortable. Breakfast in the morning was fine. I will definitely stay at this hotel again when I'm in the area again.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James M, General Manager at Homewood Suites by Hilton Philadelphia/Mt. Laurel, responded to this review, December 2, 2013
Thank you very much for staying with us, we are happy to hear that you enjoyed your stay. We appreciate your business and hope that you will visit us again the next time you are in the area.

Sincerely,
Jim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Philadelphia/Mt. Laurel

Address: 1422 Nixon Dr, Mount Laurel, NJ 08054
Phone Number:
Location: United States > New Jersey > Mount Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Mount Laurel
#8 Family Hotel in Mount Laurel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Philadelphia/Mt. Laurel 3*
Number of rooms: 118
Official Description (provided by the hotel):
Situated just 15 minutes from historic downtown Philadelphia and 40 minutes from Atlantic City and the Jersey Shore, Homewood Suites by Hilton(R) Philadelphia/Mount Laurel, New Jersey offers all-suite accommodations ideally placed for accessing nearby corporations such as Computer Sciences Corporation, Lockheed Martin, NFL Films and Campbell's Soup. This Mount Laurel, NJ hotel sits on a beautiful wooded lot within walking distance of the Moorestown Mall and East Gate Square Shopping Center.Visitors will appreciate the hotel's close proximity to entertainment and dining establishments in the area, including Mount Laurel State Park, Philadelphia Art Museum and Philadelphia Zoo. Relax with a swim in the indoor heated pool, work out in the 24-hour fitness center or take exercise outdoors to the sports court during your stay at our Mount Laurel, NJ hotel. Host a team meeting or training seminar in the spacious meeting room with a business center for printing and last-minute presentation changes, and in-house catering to keep attendees refreshed and focused.Enjoy a free hot full breakfast each morning and complimentary dinner and drinks* every Monday through Thursday evening with a light evening meal and refreshments, the ideal end to a long day of business meetings or sightseeing. Book your next extended stay in Mount Laurel at Homewood Suites by Hilton(R) Philadelphia/Mt. Laurel. ... more   less 
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Also Known As:
Homewood Suites Mt Laurel Hotel Mount Laurel
Homewood Suites Mount Laurel
Homewood Mount Laurel
Mount Laurel Homewood Suites
Mt Laurel Homewood Suites

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