We arrived late and had reserved a king size bed in a quiet area of the hotel. Unfortunately, they put us in a handicap room with a full sized bed and additionally there was a strong floral odor which wouldn't go away. Also, you can hear the 2nd floor people walking around and their alarm go off at 5:25 a.m. The next day they switched us to a 3rd floor room which was better however the a/c went out and we ended up in another room to complete our 5 day stay.
All of the rooms had beat up furniture and needed fresh paint. The hotel had no extra pillows and the bath linens are very average. The kitchen areas were generally in decent condition.
The breakfast buffet was devoured by a large family reunion group which decended on the hotel like locusts. Also, there was no clean up of the tables during breakfast by staff.
The stairs have small pieces of trash which were never swept up by anyone during our stay.
There were serious problems with cleaning our room by housekeeping (crackers left on the carpet, no coffee, trash not picked up etc...) and when I mentioned some of the problems upon checkout, the clerk adjusted our bill by $10 each night. This property is supposed to undergo a serious makeover in the fall of 2007 and I would avoid it at least till then. I plan to write Hyatt about my poor experience and anyone staying in the area should certainly look at other hotels like Amerisuites, Marriott, Comfort Suites ect... in the same area before making this hotel your final choice.
- Official Description (provided by the hotel):
- The Hyatt house in Mt Laurel, NJ is a perfect choice for work or play. Our all suite hotel features one and two bedroom suites with fully equipped kitchens, living rooms, separate bedrooms with large bathroom(s) and closets. Each morning we offer a complimentary hot/cold breakfast buffet to start your day right. Monday- Thursday we also provide our guests with a complimentary evening social including non-alcoholic beverages, fresh salad, and a hot entree. Our hotel also features a fitness center, sports court, outdoor seasonal swimming pool, on site laundry facilities and business center. For one night or one month, you will feel like you are home. We accept all family members, even your pets! ... more less
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- Also Known As:
- Hyatt Summerfield Suites Mt. Laurel Hotel Mount Laurel
- Hyatt Mt Laurel
- Summerfield Suites Mount Laurel
- Hyatt Mount Laurel
- Mount Laurel Hyatt
- Mount Laurel Summerfield Suites