My family and I wanted an overnight getaway to include Sahara Sam's waterpark. The Hampton Mt. Laurel is one of the hotels listed on the waterpark website as a partner, was reasonably priced and offered discount park tickets. We should've chosen another partner.
Lisa at the front desk was efficient but not very friendly nor accomodating. I wanted to pay for the room with cash, like I do with every hotel I visit, but Lisa would not let me check in until I presented a credit card. I have never had any problem checking in anywhere with cash. Also, I asked for a rollaway bed but was told that since there are two beds in my room I could not get a cot. Never heard that one before either.
Once my family and I got to the room I was disappointed to find double beds (but just barely doubles! Barely larger than twin-size.) I was expecting queen-sized beds, but maybe I just read the website wrong. By chance we had an air mattress in the car from a previous road trip, so my son slept on the air mattress on the floor. Unnecessary, I believe, but since they wouldn't give me a rollaway we made do.
We had forgotten to pack a few items so my wife requested the complimentary toothpaste at the front desk. She was given the item, but not before the clerk rolled her eyes and handed it to her with the very curt "Here". Not "Is there anything else you need?", but "Here". Quite rude.
We requested the discounted tickets to Sahara Sam's as advertised. The clerk directed me to the computer in the lobby and let me know that I should go on Sam's website and purchase the tickets. Since I had made it clear to her that I do not use credit cards, the internet purchase was impossible. The sales manager got on the phone to Sahara Sam's and found that they would grant me the discount at their ticket office. So do yourself a favor and if you use credit cards buy your discount tix in advance online.
Breakfast was adequate. Standard fare. I can't comment on the hot foods as I only ever eat food from a hotel that is sealed and has brand names, like the cereal, fruit and yogurt.
There are plenty of hotels in Mount Laurel, so next time I will choose a different one.
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- Also Known As:
- Hampton Inn Philadelphia Mt. Laurel Hotel Mount Laurel
- Hampton Inn Mount Laurel
- Mount Laurel Hampton Inn