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“Hotel Stay” 3 of 5 stars
Review of BEST WESTERN Burlington Inn

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BEST WESTERN Burlington Inn
2020 Route 541 Road 1, Mount Holly, NJ 08060   |  
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Ranked #1 of 5 Hotels in Mount Holly
Gaithersburg, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hotel Stay”
3 of 5 stars Reviewed January 21, 2014

Over the last ten years we have stayed at the Best Western Burlington Inn many times. On this trip, we observed that the quality of this Best Western has diminished in the following areas: 1) the security doors to the outside were broken so that they provided no security; 2) the carpet was very warn; 3) the pet friendly room was not up the quality that we have gotten in the past.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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98 reviews from our community

Traveler rating
    21
    23
    15
    16
    23
See reviews for
38
18
10
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Mt Holly, United States
1 review
1 of 5 stars Reviewed January 15, 2014

This was the worst location I have ever stayed at,. The hotel room was filthy, the floor smelled when we got to the top of the steps. The price was high for what we got as far as accommodations were concerned. When reported to the front desk as check out she obviously did not care. No one should stay at this hotel until such time as someone goes there and does a full inspection. The room itself was dirty, light fixtures were loose to the point when you turned them on you thought they would fall off the wall. The shower curtain was falling off the wall to the point where the curtain could not be closed during a shower so water literally went all over the floor although any reasonable person would try to keep it closed. Not to mention the wall paper was coming off the wall. That being said it was disgusting and disappointing.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness

Review collected in partnership with Best Western

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Travelers are raving about these Mount Holly hotels

greentown pa
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed January 1, 2014

I had to stay here cause they take dogs, this hotel use to be really nice but I noticed over the last 10 years its gotten worse.....the staff in the lobby area are loud and obnoxious when your trying to eat breakfast, the pool is heated but its never on, seems there are people in the pool comin in from the outside, the outside door locks are disable which lets in anyone from the outside, the breakfast is basically a waffle or cake.....no eggs, sausage, only stay there because of the dog

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hicksville
2 reviews
5 of 5 stars Reviewed December 25, 2013

This Best Western was a convenient place to stop on the NJ Turnpike and does allow pets, so I was able to stay with my cat. I was impressed by the variety and quality of food at breakfast, especially the selection of yogurt and baked goods.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Truro, Canada
1 review
5 of 5 stars Reviewed December 13, 2013

Good accomodations and friendly staff, excellent location to spend a night, helpful arrangements for breakfast. Easy acess to the computer.Arrivals and departures were carried out in a most mannerly and business like manner by both the female clerk and the gentleman in the morning

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, New Jersey
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 22, 2013

This was a great place to stay, but the quality of the rooms have gone downhill… the pictures advertised for the rooms are the way that they looked two years ago… not now. Now no fancy covers, but worn mattresses; no tastefully decorated rooms, but rather burn holes in lampshades, scrapes and scratches on furniture, and stains on carpeting.

However, the breakfast still is as good as it was.

Nonetheless, they should put on the Best Western website: Pool is out of order—disappointment.
We are Diamond members with Best Western, and spend about 200 days and nights a year in hotels; Best Western is usually in the top of my list—not here.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunswick, Maine
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 4, 2013

I normally never complain about hotels, but this one is an exception. I rented six rooms for our staff for three days and was going to extend our stay to eight days, however I quickly discovered that their business center was non existent and had been out of service for more than a week,,a necessity in any quality hotel ..then we found that their indoor heated pool was more like a frozen pond with three doors left wide open to the outside and the water temp was freezing...okay maybe they have a fitness center....they do, but all of the equipment is in disrepair....enough said....obviously the owner is either cheap or management is lacking in reporting and efficiently fixing these major issues....on the bright side breakfast was good and the front desk staff are very professional, however when booking rooms u expect to receive what was advertised and this hotel does not follow thru with this....we cannot recommend this hotel for extended stays but okay for a one nighter if u enjoy the smell of cigarette smoke and amenities that do not exist. I really thought best western had higher standards.

Room Tip: The amenities are not there, no computer in business center, broken fitness equip, cold pool, strong...
See more room tips
  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori M, General Manager at BEST WESTERN Burlington Inn, responded to this review, November 5, 2013
Thank you for taking the time to write a review about your recent stay with us at our hotel. We are sorry we were unable to provide you with the amenities and service you expected during your stay. I am working with my team to get the pool warmer and a new computer for the business center. Again I apologize and hope you consider staying with us again.
Lori Maldonado
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Burlington Inn

Address: 2020 Route 541 Road 1, Mount Holly, NJ 08060
Phone Number:
Location: United States > New Jersey > Mount Holly
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mount Holly
Price Range (Based on Average Rates): $
Number of rooms: 88
Reservation Options:
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Also Known As:
Best Western Burlington Hotel Mount Holly
Best Western Mount Holly
Mount Holly Best Western

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