If I could give 3 1/2 stars that would be a better rating from me.
I've been here a two times and I think I can post an accurate review. I' My first experience was a couple years back. I had a wonderful hot stone massage. That had me hooked to go back.
Today was my second visit. The staff was attentive and very nice. I went for the fall seasonal treatments they offer. I was excited because I have been on such a pumpkin kick. I have to say I was disappointed in the overall lack of pumpkin. Also being I was there for 4 treatments, no one seemed to know what I was doing. I've been to many spas and at time had several treatments and every staff member who I was interacting with knew where I was going next.
I started with the "pumpkin escape massage" and the actual massage was wonderful. I didn't smell much pumpkin but the lotion the therapist used on me was heavenly so I totally forgive them for that.
The second treatment I had was "Pumpkin Escape Facial and Hot Oil Scalp Treatment". The therapist was pretty good but she didn't explain to me what she was doing throughout the entire treatment. The hot oil scalp massage was ok, I was surprised when I felt the oil hit my scalp. She also didn't try to pull the oil through my hair so I was left with a greasy hairline around my face but dry hair the rest of the way through. When I went back to the changing area I looked in the mirror and I saw some mask still left on my face too.
This is where it all went "downhill" for me. Next was the manicure and pedicure. The nail technician did my toes first (I realized she really needed to do my hands first because they don't have a drying area). She just didn't seem into working with me. It all seemed very rushed. First thing was she didn't turn the bubbles on in the tub. Not an end of the world thing but it was a red flag that was raised for me. Then I just watched her behavior in comparison to the other nail technicians in the room and it was all just so lackluster. She didn't even try to massage my legs and feet nearly as well as the technician next to her did with another client. She didn't even roll my pants down after the pedicure. I had to ask her to roll my pants down and she didn't offer to carry my purse.
The manicure was done in the same chair. Which I guess is no big deal but it's something I never experienced before and it really wasn't enjoyable (but that isn't the technician's fault). I basically spent a lot of time with my hands wrapped in cold, wet towels or resting on cold wet towels. The worst part of it was there was no place to dry my nails so I just had to sit in the "Quiet Room" and wait for my nails to dry. I also learned that the "Quiet Room" was unisex which left me feeling uncomfortable. I don't know if I'll go back again.
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