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“Convenient, recently renovated and clean” 4 of 5 stars
Review of Courtyard by Marriott Mahwah

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Courtyard by Marriott Mahwah
3.0 of 5 Hotel   |   140 Route 17 South, Mahwah, NJ 07430   |  
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Special Offer
$20 Daily Credit
Ranked #5 of 8 Hotels in Mahwah
Albany, NY
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
59 helpful votes 59 helpful votes
“Convenient, recently renovated and clean”
4 of 5 stars Reviewed March 29, 2014 via mobile

Great location right of NYS thruway on route 17 convenient access to all jersey in and out. Located next to good enough restaurant within 100 yards called river palm terrace. Was upgraded in room due to platinum status...room was very large, basic amenities for a courtyard, nothing fancy but ok for a work night...best part was breakfast included in rate couldn't believe how good the breakfast sandwiches were...made to order in minutes to go. Would definetely return for value and location alone

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, April 8, 2014
Thank you for your complimentary review. Its nice to hear good things, especially when our guests can share the perks of our hotel with others. Convenient to all is a definite plus but being able to afford our guests great service and quality product is what we strive for. Hope you return again soon.
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128 reviews from our community

Traveler rating
    57
    38
    21
    9
    3
See reviews for
36
13
8
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Herndon, Virginia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2014 via mobile

I have been staying at this Courtyard for almost four weeks off and on and the staff goes out of there way to give you great service. Callouts of great service are: David, Sarah and Taylor. Keep up the great service. It what makes the time spent more enjoyable.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, April 8, 2014
Thank you for your complimentary review. It is always good to hear our goal to provide great service is being met. The staff as a whole contributes to our customer service satisfaction but acknowledgement of stellar performances are definitely appreciated.

Thank you again. Looking forward to your visit again soon.
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

At the front desk call for Annie, she always give you the extra miles for bring you the best in customer services.
The lobby has a beautiful modern decoration, it have different living room scenarios so you can choose from the movie area, the fire place, or a quiet one to talk or read plus the PC desk for navigate in the internet.
The rooms are big, nicely decorated and the best very clean (every day) like all the areas surrounding the hotel.
The Bistro is a special lung for your basics food and drinks, the most important without the needs to leave the property
The Free Wi-Fi covers the lobby and the room with always excellent strength signal..

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, April 8, 2014
Thank you for your complimentary review. Its fabulpus when our guests can highlight the value of our property and relate with a personal experience. We are happy with having afforded you a quality stay and having been able to satisfy you while you were with us.
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Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

We were here for 2 weeks and the hotel staff and especially manager Jeanna were absolutely fantastic. During a major snow storm, she personally went out and cleaned off all of the cars in the parking lot of snow and ice. Simply fabulous!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, February 18, 2014
Thank you for taking the time to offer feedback from your recent stay. We appreciate all that our guests offer in our surveys and especially delight in hearing great things. Our staff takes great care in welcoming our guests and making them comfortable, especially extended stays. The weather has certainly been troublesome for all of us lately and undertanding the last thing anyone wants to do is deal with the challenges that come with shoveling and cleaning snow; if assisting with a little snow removal helped eased the frustration, it was our pleasure.


Thank you again for your review.
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1 review
5 of 5 stars Reviewed February 10, 2014 via mobile

The room was very clean and the bed was very comfortable. The staff was very helpful, responsive courteous and professional. I loved the indoor pool. It was great for doing my excercise laps. The hotel had everything that I needed. I missed the right turn coming in. It was a bit tricky getting back to the Hotel since I was not familiar with the area. You just could not go to the next intersection and make a U turn.

  • Stayed February 2014
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, February 18, 2014
Thank you for taking the time to offer feedback from your recent stay. We appreciate all that our guests offer in our surveys and especially delight in hearing great things. Our staff takes great care in welcoming our guests and making them comfortable. While I do agree it is unfortunate that our area offers so many twists and turns in getting to and from our property, it is our sentiment that once you are here, you are home.

Thank you again for your review.
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New York City, New York
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed February 9, 2014

I booked a "ski" package here in January. The rate included 4 hot chocolates and a pizza from The Bistro. I was informed by the front desk to tell the employee at the Bistro that I had a package and what it included so I wouldn't be charged. I even went as far to show her the email print out, which she asked to keep, put our room number and last name (we had two rooms, one on points, one paid for). Well, what do you know, looking at the credit card statement this week, and we were charged for the pizza and hot chocolate that was supposed to be included. Frustrating.

Hotel itself was nice. Rooms adequate size. Pool warm, however, VERY slippery (seems to be the case with all Marriott branded hotels though).

We usually stay at another hotel nearby, but decided to try this out since we are Platinum members. Won't stay again to be honest after the billing error.

Stayed January 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, February 10, 2014
Thank you for your valued feedback. I must apologize for any confusion or inconvenience that may have been caused to you. It is important to us that our guests receive the best possible experience that we can give. In your case, I would like to follow up to make assure that you received any appropriate credits due, as in the rare cases when there are any billing discrepancies we immediately resolve them. Please feel free to contact me directly.
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Binghamton, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2014

So, I have been staying at the Courtyard for a few weeks and have been very impressed with the hotel and the amazing staff. This morning, I was blown away! We had snow (approx 6-8 inches). When I came out of the hotel this morning, ALL of the cars in the parking had their snow removed by hotel staff! WOW!!!! I have stayed in many hotels and this has NEVER happened to me. THANK YOU and thank you for such amazing customer service! Other hotels need to take lessons from you !!

Room Tip: Choose back side of building or inside courtyard to reduce highway noise.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, January 23, 2014
Thank you very much for complimentary review. While we can't always the climate outside we strive to make our guests comfortable during their stay with us particularly during times of inclement weather. Whenever possible our staff will go above and beyond to help make things better. Thanks again for the great feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Mahwah

Address: 140 Route 17 South, Mahwah, NJ 07430
Location: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Mahwah 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Courtyard By Marriot Mahwah Hotel Mahwah
Courtyard Mahwah
Mahwah Courtyard

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