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“VERY IMPRESSED” 5 of 5 stars
Review of Courtyard by Marriott Mahwah

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Courtyard by Marriott Mahwah
3.0 of 5 Hotel   |   140 Route 17 South, Mahwah, NJ 07430   |  
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$20 Daily Credit
Ranked #5 of 8 Hotels in Mahwah
Binghamton, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“VERY IMPRESSED”
5 of 5 stars Reviewed January 22, 2014

So, I have been staying at the Courtyard for a few weeks and have been very impressed with the hotel and the amazing staff. This morning, I was blown away! We had snow (approx 6-8 inches). When I came out of the hotel this morning, ALL of the cars in the parking had their snow removed by hotel staff! WOW!!!! I have stayed in many hotels and this has NEVER happened to me. THANK YOU and thank you for such amazing customer service! Other hotels need to take lessons from you !!

Room Tip: Choose back side of building or inside courtyard to reduce highway noise.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, January 23, 2014
Thank you very much for complimentary review. While we can't always the climate outside we strive to make our guests comfortable during their stay with us particularly during times of inclement weather. Whenever possible our staff will go above and beyond to help make things better. Thanks again for the great feedback.
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128 reviews from our community

Traveler rating
    57
    38
    21
    9
    3
See reviews for
36
13
8
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed January 10, 2014

This hotel is in a perfect location. The traveler has great access to the New York Thruway, Garden State Parkway and Rout 17.
The hotel is snuggled in an alcove of greenery and mountainside ambiance.
The property is very appealing. The lobby area is open with large windows that look out onto a beauitiful courtyard. The decor seems relatively new and is kept very well. There is a fireplace that adds a special touch to the "homey" and warm relaxed feeling. The rooms are spacious, very well maintained and the beds are very comfortable.
The Bistro serves Starbucks coffee and the food is excellent.
The staff is very professional, courteous and friendly. They always go above and beyond to assist in any way.
You feel welcome and special at this hotel.

Room Tip: The Mountainside or Courtyard View rooms are quiet and have a really nice view.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, January 13, 2014
Thank you for taking time to offer this complimentary review. It is always encouraging to receive recognition for doing our best to please our guests. We too think the property is a hidden treasure and strive to create a warm, inviting atmosphere and personable experience for each of our guests.
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Markham, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 9, 2014

The people working at this hotel is very friendly and is always around if you need any help. It is well maintained and has great bar service for late night drinks at their own bar. The breakfast was very good, but it only allowed 2 adults and 2 kids under 12 free breakfast that is staying in the same room. Overall, it was a great stay and I would go again.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, January 13, 2014
Thank you for your feedback. I am happy you had a pleasant stay. It is our goal to make each guest feel welcomed and at home. I hope you will consider us again for another stay when visiting our area.
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Mahwah, New Jersey
1 review
4 of 5 stars Reviewed December 19, 2013

Hotel staff was very courteous and helpful. In particular, the woman that helped me at the front desk, who's name was Annie. The room was well kept. I only stayed for one night so I did not use most the accomadations that are provided, however. Overall, a pleasant experience, if a bit pricey.

  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, January 5, 2014
Thank you for taking time to give us feedback on your recent stay. We are happy that your experience with us was pleasant. Annie, like all of our associates, strive to give our guests the best customer service, we appreciate the compliment.
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York, PA
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 33 cities Reviews in 33 cities
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed November 20, 2013

We got a great rate of $80 +tax a night, partly because we stayed in a Courtyard Marriott the night before so we received a special loyalty rate. This hotel was nice – clean, comfortable. Only downside was there were few easily accessible power outlets. Staff was courteous and helpful when needed.

We had breakfast in the Bistro in the hotel. Prices were a little high, but food quality was good.
This hotel is fine, nothing special, but nothing wrong with it.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, December 9, 2013
Thank you for your response. We certainly appreciate loyalty to our Brand and value your comments. Our staff takes pride in our service and its always good to hear from our guests as feedback helps us to know what we can improve.
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Los Angeles, California, United States
Top Contributor
241 reviews 241 reviews
37 hotel reviews
Reviews in 65 cities Reviews in 65 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed September 6, 2013

This hotel has recently been renovated and is very pleasant. The well maintained grounds are good indicator of a well run hotel The whole place has an clean, efficient but comfortable feel.

All the staff were very friendly, accommodating and efficient. The lobby area is a great place to hang out or work. The breakfast selection and food were excellent. The rooms are very clean with good amenities and a very fast internet.

Great value for money and will definitely stay here again in the future

Room Tip: Try to get a room at the back of the hotel away from the highway if you are a light sleeper
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, November 13, 2013
Thank you for your complimentary review. It is always a pleasure to hear when our guests are pleased.
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ma
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Enjoyed excellent customer service over a 5 day stay. Highly recommend this hotel. Found the staff to be very pleasant and service oriented, looking after all of our needs and requests. It was a pleasure to stay there. Will certainly return. Clean and well tended pool area also.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeaneane, General Manager at Courtyard by Marriott Mahwah, responded to this review, November 13, 2013
I am happy you enjoyed your stay with us. Our staff collectively strives to give our best to our guests. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Mahwah

Address: 140 Route 17 South, Mahwah, NJ 07430
Location: United States > New Jersey > Mahwah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Mahwah
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Mahwah 3*
Number of rooms: 146
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Also Known As:
Courtyard By Marriot Mahwah Hotel Mahwah
Courtyard Mahwah
Mahwah Courtyard

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