I have been to this restaurant twice and now I will officially never go back.
My biggest issue with this restaurant is their gratuity policy. They add gratuity to parties of 8 or more which is fine. I actually agree with that to protect the staff, and we always tip over 20% anyway so it's not about the money. However the first time I went there our group was 7 adults and my two year old daughter who didn't even eat and they added the gratuity. I carried her in and when I asked the waitress for a highchair she said "Eight seats eight people". I didn't realize what she was referring to until we received the check. The food was nothing special and a bit over priced.
Fast forward three years and we go there again. This time it is 5 adults, my 5 year old daughter, and my 2 year old son in a highchair. We order drinks, apps, and food for the kids, and then the entrees. The wait time between when we finished our appetizers and received our entrees was 40 minutes. I understand that when places are busy the food takes a while but our waitress did not come back to the table until our dinners came. I honestly think she forgot to put in the order and was avoiding us. Meanwhile we are all sitting there with empty drink glasses, and I keep telling my kids they can have dessert when the waitress comes over which she never does. My sister's salmon was raw in the center and she sent it back. And when I finally do ask for the ice cream, the waitress forgets until I ask AGAIN, and then she brings it.
So after being there almost 3 hours we get our check. The waitress says " There is 17% gratuity added to the check", so once again the server used a toddler to get a tip. We all think this is a strange amount but we don't really look at the check because it's late and have to get the kids home. My mom who is very generous throws her an extra 20. We get home and look at the check and gratuity is 20%. The waitress just flat out lied.
So in my opinion the waitstaff is dishonest and greedy. There are plenty of places to eat in long branch so spend your money someplace else and tip servers who deserve it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.